Support Officer

Support Officer (FRS/OPS Support) (AO3) Qld Fire and Rescue Join to apply for the Support Officer (FRS/OPS Support) (AO3) Qld Fire and Rescue role at Queensland Fire Department . About Us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and a number of functions supporting community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), and supports a large volunteer membership across the state. The QFD is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability. Purpose of the role Regional operations comprises four QFR Regions focused on the management and delivery of capability for the service in the region. Delivery is across four broad themes: service delivery, community safety, professional development and business management, and partnership with other state government departments, local governments and communities to improve resilience and enhance operational capacity during times of emergency. As Support Officer you will provide high‑level confidential administration services and business support to meet the functions of regional operations, development or emergency operations capability. You will set priorities, monitor workflows and manage the functions of human resource and finance administration, records and database management, medal and award nominations, official functions and/or diary management and secretariat duties as required, ensuring compliance with policy and procedures. You will assist teams in zone and area commands, emergency management, community safety or training to support administrative functions and ensure efficient and effective service delivery. Key requirements C Class driver's licence (non‑restricted) Government purchasing qualifications (level 1) Knowledge or experience in the use of human resource and finance systems and database management Special requirements Must support the activation of the Regional Operation Centre (ROC) or State Operations Centre (SOC) when required. This may include deployment to assist with functions of a Response Team as directed by the Assistant Commissioner and may require work outside normal hours, including night shift, weekends or extended hours. Responsibilities Provide high-level administrative support, including preparation, review and coordination of correspondence, reports and other materials, and secretariat duties as required. Undertake general office duties: mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records. Coordinate administrative tasks for processing work unit records, human resource activities (leave, staffing arrangements or training courses) and finance administration, ensuring compliance with departmental policy and procedures. Utilise databases to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information. Liaise and maintain positive working relationships with internal and external stakeholders at all levels, including members of the public. Coordinate the development, maintenance, training and advice of administrative processes, procedures and use of systems to ensure compliance and the provision of quality support services. Prioritise workload effectively and perform duties responsibly in the absence of supervision, using initiative to resolve issues and provide recommendations for continuous improvement. Undertake support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside business hours. Capabilities Leadership Competency Stream – Individual Contributor (leading self) Vision Stimulates ideas and innovation. Makes insightful decisions. Results Builds enduring relationships. Drives accountability and outcomes. Accountability Fosters healthy and inclusive workplaces. Demonstrates sound governance. Values: Respect, Integrity, Courage, Loyalty, Trust. Seniority level Entry level Employment type Full-time Job function Other Public Safety #J-18808-Ljbffr