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Council of the City of Sydney, Österreich Hatch Vollzeit

Account Manager (Customer Success) Streem, Surry Hills, New South Wales, Australia Love building relationships, solving problems, and helping clients succeed? This role is all about creating exceptional customer experiences and establishing yourself as the go‑to expert for all things media monitoring and insights. As an Account Manager in Streem’s Customer Success team, you’ll work with a diverse mix of clients from a wide range of industries, helping them get the very best out of the Streem platform. You’ll collaborate closely with internal teams, stay tuned in to the ever‑changing Australian media landscape, and deliver the kind of service that keeps our clients coming back. Responsibilities Setting up new clients for success by establishing, customising and managing their Streem accounts, including the creation of keyword and Boolean searches. Building, maintaining and growing strong client relationships, advocating for their needs across both internal and external stakeholders. Running engaging platform training sessions, both virtually and in‑person. Collecting client feedback and collaborating with internal teams to turn insights into real improvements. Identifying key media events and opportunities to strengthen client relationships. Producing reports, transcripts, summaries and more, to help clients make media meaningful. Key Strengths Account Management Communication Skills Organisational Skills Degree in Communications Media Experience CRM Familiarity Why join Streem? Daily gourmet lunches and snacks from our in‑house chef. A hybrid setup and dog‑friendly Surry Hills HQ (5 minutes from Central). $3,000 annual upskilling allowance. Extra leave days (birthday leave, wellbeing days, volunteering leave + more). $2,000 referral scheme, corporate discounts and novated leasing options. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Setting up new clients Building client relationships Running training sessions Please consider applying even if you don't meet 100% of what’s outlined. This is a role with Streem not with Hatch. #J-18808-Ljbffr