Process Redesign Manager
vor 2 Wochen
Overview Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Role As the Process Redesign Manager you will work within the Process Centre of Excellence on an 18 to 24 month project to redesign and improve our processes. You will partner with business process owners and other members of the Process Centre of Excellence team in delivering outcomes, utilising Process Redesign methods and tools, including Lean Six Sigma, Human Centered Design principles and leveraging Process Intelligence software. A formal certification in process improvement and redesign (eg Lean Six Sigma Black Belt or Green Belt) is highly desirable. Proven experience leading multiple complex redesign initiatives that deliver measurable benefits for customers and employees is essential. Responsibilities Project Delivery: Leading (complex) projects to diagnose, evaluate and implement solutions to improve customer and employee experience Stakeholder management: Leading cross functional teams, sponsors and partners across different areas of the business in the uplift of process capability and maturity Process Redesign: Performing data analysis of existing business process performance, pin-pointing root causes of poor performance and designing solutions to improve Strategic Program CX Support: Provide advice on product and process design initiatives ensuring Customer is at the forefront of discussion Benefits Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Competitive leave policies, including additional \'Connected\’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We\'re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit #J-18808-Ljbffr
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Process Redesign Manager
vor 2 Wochen
City of Melbourne, Österreich Singtel Group VollzeitProcess Redesign Manager - Fixed Term Contract (Melbourne, Sydney, Adelaide) Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Process Redesign Manager you will work within the Process Centre of Excellence on an 18 to 24 month project...
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Process Redesign Manager
Vor 6 Tagen
City of Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert: Process Redesign Manager - Fixed Term Contract (Melbourne, Sydney, Adelaide) Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Process Redesign Manager you will work within the Process...
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Process Redesign Lead for CX Excellence
vor 2 Wochen
City of Melbourne, Österreich Singtel Group VollzeitA leading telecommunications company is seeking a Process Redesign Manager for an 18 to 24-month project to enhance business processes in Melbourne. Responsibilities include leading complex projects, managing stakeholders, and analyzing data for process improvement. Candidates should have a certification in process improvement and extensive experience with...
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Hybrid Process Redesign Lead for CX
vor 1 Woche
City of Melbourne, Österreich Singtel VollzeitA leading telecommunications company is seeking a Process Redesign Manager to lead an 18-24 month project focused on enhancing business processes. This role involves stakeholder management, data analysis, and implementing redesign strategies using Lean Six Sigma and other methods. Candidates should have proven experience in managing complex redesign...
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Process Redesign Lead | CX
vor 2 Wochen
City of Melbourne, Österreich Singtel Group VollzeitA leading telecommunications company is seeking a Process Redesign Manager for an 18 to 24 month project focused on improving processes and enhancing customer experience. The ideal candidate will have a Lean Six Sigma certification and proven experience in leading complex redesign initiatives. This role offers flexible working arrangements and a range of...
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Solution Architect
vor 10 Stunden
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Solution Architect
vor 10 Stunden
Council of the City of Sydney, Österreich ROBERT WALTERS AUSTRALIA VollzeitSolution Architect - Process redesign (Insurance) Utilise your business process redesign and insurance background to transform (using AI) the way this organisation handles claims. This organisation is doing an exercise in looking at improving the performance of systems in their claims handling space. You will be a key part of this, looking at the best way...
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AD, Process Redesign
Vor 6 Tagen
Council of the City of Sydney, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert: Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. You will work within the Process Centre of Excellence team who are responsible for redesigning, improving and controlling critical processes....
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Senior Process Redesign Lead
vor 3 Wochen
Council of the City of Sydney, Österreich Singtel Group VollzeitA leading telecommunications company in New South Wales is seeking an Associate Director of Process Redesign to enhance customer experience and drive process improvements. You will work with senior stakeholders to implement strategies that improve efficiency and engage employees. The ideal candidate has strong expertise in Lean Six Sigma and process...
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Senior Process Redesign Lead — Lean Six Sigma
vor 3 Wochen
Council of the City of Sydney, Österreich Optus VollzeitA leading telecommunications company in Sydney is seeking an Associate Director of Process Redesign to enhance customer experience and operational efficiency. The successful candidate will lead process improvements leveraging Lean Six Sigma methodologies while engaging senior stakeholders and managing a high-performing team. This role offers competitive...
