Hybrid Process Redesign Lead for CX

A leading telecommunications company is seeking a Process Redesign Manager for an 18 to 24-month project to enhance business processes in Melbourne. Responsibilities include leading complex projects, managing stakeholders, and analyzing data for process improvement. Candidates should have a certification in process improvement and extensive experience with...

Process Redesign Manager - Fixed Term Contract (Melbourne, Sydney, Adelaide) Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Process Redesign Manager you will work within the Process Centre of Excellence on an 18 to 24 month project...

A leading telecommunications company is seeking a Process Redesign Manager for an 18 to 24 month project focused on improving processes and enhancing customer experience. The ideal candidate will have a Lean Six Sigma certification and proven experience in leading complex redesign initiatives. This role offers flexible working arrangements and a range of...

A public transport authority in Australia is seeking a Senior Manager Customer Experience to lead enterprise-wide transformation initiatives. This leader will drive CX principles and establish metrics, tools, and frameworks that enhance employee and service experience. Ideal candidates will have over 10 years of CX transformation experience in large...

Select how often (in days) to receive an alert: Process Redesign Manager - Fixed Term Contract (Melbourne, Sydney, Adelaide) Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Process Redesign Manager you will work within the Process...

A leading public sector organization in New South Wales seeks an experienced CX transformation leader. You will shape employee and service experiences in a large-scale environment, lead impactful initiatives, and embed CX principles across the organization. The ideal candidate brings over a decade of experience with proven leadership skills and the ability...

A leading telecommunications company is seeking a Process Redesign Specialist in Melbourne. This role focuses on driving customer experience improvements through process transformation over an 18-24 month contract. Candidates should have strong process design skills, analytical abilities, and relevant certifications, such as Lean Six Sigma. The position...

Solution Architect - Process redesign (Insurance) Utilise your business process redesign and insurance background to transform (using AI) the way this organisation handles claims. This organisation is doing an exercise in looking at improving the performance of systems in their claims handling space. You will be a key part of this, looking at the best way...

Overview Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Role As the Process Redesign Manager you will work within the Process Centre of Excellence on an 18 to 24 month project to redesign and improve our processes. You will partner with...

A leading telecommunications company in New South Wales is seeking an Associate Director of Process Redesign to enhance customer experience and drive process improvements. You will work with senior stakeholders to implement strategies that improve efficiency and engage employees. The ideal candidate has strong expertise in Lean Six Sigma and process...