Security Services Supervisor

About Assetlink Established in 1993, Assetlink is an Australian-owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink supports businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors. The Role We are seeking an experienced Retail Security Supervisor (2IC) who can demonstrate excellent customer service skills and passion for the security industry, with a strong desire to make a difference. You will be responsible for providing security team leadership at our Warringah Mall, supporting the establishments' tenants, guests and visitors. Services include but are not limited to; building key tenant familiarisation and relationships, managing access, responding in a timely manner to client requests, ensuring the safety and security of the site, managing emergency situations and demonstrating proactive security awareness. Key Responsibilities To be considered for an opportunity with Assetlink Services, you must be able to demonstrate that you have the skills, experience & appropriate certification within the following areas: Working closely with other site and regional managers to achieve a high level of client satisfaction Coaching, mentoring supporting and performance management of security team members with the objective of building a high-performing team Liaising with local Law Enforcement Authorities and other identified stakeholders in relation to security issues, as they impact the Centre and its surroundings Production of monthly reports and KPI scorecards in line with client and Assetlink Acting on any incidents/orinjuries, near misses, equipment faults, complaints and information that is security-related Effectively manage labour costs such as rosters, leave and overtime to the agreed schedule as per the site’s P&L and company standard Establishing systems, policies and procedures knowledge base designed to ensure consistently high service performance and seamless support is provided Role Requirements Prior experience in supervising/managing staff Prior experience in working around licenced venues Experience in retail security Current NSW Security Licence (Cert II) Current Advanced First Aid Certificate (plus current CPR qualification) Excellent communication and customer service skills Excellent,well-groomed and corporate-appropriate presentation Ability to work as a part of the Security Team and individually High-level problem-solving skills Ability to work nights and weekends Reliability and access to own transport is essential What we offer you Reward and recognition incentives Ongoing training and development A safe and supportive working environment Career development A family-oriented culture Free uniform If you are a Security professional and seeking a genuine opportunity to advance your career with a nationally recognised and award-winning Company and a team of like-minded colleagues, then please submit your CV and application by clicking on the Apply button below. To comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process. NSW M/L: and , QLD M/L: and , SA ISL: , VIC M/L: S, WA M/L: 75418, NZ M/L: PSPLA /2018, ACT M/L: and Assetlink's Diversity Commitment Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth. #J-18808-Ljbffr