B2C Credit Business Analyst

Senior Credit Analyst page is loaded## Senior Credit Analystlocations: Melbourne, Victoriatime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 19, 2025 (30+ days left to apply)job requisition id: JR **The world’s biggest challenge needs you, here.**Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.**Lead the change, from the frontline**This 6-month opportunity with Shell Energy is perfect for an experienced **Business Analyst** who thrives on problem-solving, process improvement and delivering meaningful change. Join a high-performing team in a business transforming the way Australians experience energy.You’ll play a pivotal role in supporting Credit, Collections and Hardship projects helping to identify, analyse and deliver system and process enhancements that improve customer outcomes and ensure compliance with regulatory and organisational standards.**With respect, integrity and honesty, responsibilities include:*** Collaborate with stakeholders to understand business needs and translate requirements into actionable solutions.* Analyse and document business processes, identifying opportunities for efficiency and automation.* Partner with Credit, Collections and Hardship teams to drive improvement initiatives and support ongoing transformation.* Ensure all process and project changes meet Shell Energy’s **regulatory, compliance and governance** standards.* Support testing, implementation and change management activities to ensure readiness and smooth adoption.* Prepare clear documentation including process maps, user stories and reports to track project outcomes.**Here’s what you’ll need to thrive in this role:*** Proven experience as a **Business Analyst** within credit, collections, or financial services environments.* Strong stakeholder management and communication skills.* Experience using Jira and supporting UAT/test case development.* Sound understanding of **compliance and regulatory frameworks** (e.g. ACCC Debt Collection Guidelines, hardship and vulnerability principles).* Excellent analytical skills and the ability to translate data into actionable insights.* Energy or utilities experience highly regarded.**This is your chance to deliver meaningful work, build relationships across the business, and leave your mark on one of Australia’s most recognised energy brands.****Why join our team**Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.Here are the top reasons why our people choose us:* **Purpose** that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.* **Work t**hat’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.* **People** who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.Visit our careers site to find out more.Read the stories of our incredible people.**Join us. Together, we can make the difference count.***Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.*()(blob: / 4:57#J-18808-Ljbffr