Communications Officer

About The Role St John Ambulance Victoria are seeking an experienced Communications and Administration Officer responsible for the efficient and timely dispatch of on‑road resources (non‑emergency patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported. The role is critical in the coordination and delivery of a timely and safe transport. It also supports staff, customers, and patients with day‑to‑day queries and troubleshooting relating to policies, procedures, vehicle or equipment issues, rostering, and other administrative tasks. These roles work across a 24/7 roster and require availability across all shift types, including days, nights, and weekends. The shifts are eight or ten hours in length. This role is based at our Notting Hill headquarters. Ideal Candidate Administrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programs Ability to work in and direct resources in a dynamic and responsive service delivery environment Understand the need for confidentiality and privacy Experience planning and dispatching over a dispersed geographic location Team player with the ability to work autonomously Experienced in understanding and following policies and procedures Excellent conflict resolution skills and the ability to deescalate situations in a complex service delivery environment Excellent interpersonal, written and verbal communication skills Experience in a healthcare environment or sports and aquatic centres is highly regarded Don’t meet every requirement? At SJAV, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our job description, we encourage you to apply anyway. About St John Ambulance Victoria St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the diversity of thought and welcome applications from anyone who believes they can deliver the outcomes we are looking for. Employee Benefits Focus on work‑life balance including flexible working arrangements Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing Supportive team environment in modern offices Training and professional development opportunities Access to discounted Private Health Insurance How to Apply If you are looking to join an organisation that makes a difference, apply today. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability. To be considered for this role, please follow the link and submit your current resume. If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don’t hesitate to get in touch. Enquiries can be directed to Amanda Harris, Talent Acquisition Specialist, Other Information All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre‑employment medical. St John Ambulance Victoria is committed to putting the safety and wellbeing of children first; a current and valid Working With Children Check is a mandatory condition of employment. #J-18808-Ljbffr