Analyst - Functional & Support

Analyst – Functional & Support (Origin Energy) Join to apply for the Analyst – Functional & Support role at Origin Energy. Get AI‑powered advice on this job and more exclusive features. About the role This role was created following an internal promotion and offers the opportunity to support Origin’s Energy Trading Technology team by delivering daily operational support and functional analysis across the energy trading and risk management system, Allegro , that underpins key Energy Risk Management and Wholesale & Trading activities. You’ll work within a cross‑functional team to troubleshoot issues, deliver system enhancements, and ensure reliable, high‑quality operation of cloud‑based trading systems. The position requires strong technical, analytical, and communication skills, with the ability to partner effectively with both technical and business stakeholders. Roles & Responsibilities Provide technical support for the Allegro commodity trade and risk management system, resolving 1st and 2nd level issues, service requests, data tasks, and system disruptions. Perform requirements gathering, functional analysis, solution design, and documentation to support feature delivery and system enhancements. Conduct detailed data analysis, support user acceptance testing, and ensure delivered solutions meet business and technical requirements. Manage incidents and problems using ITIL processes and tools such as JIRA, ensuring timely resolution and minimising business risk. Collaborate closely with developers, product managers, and business stakeholders, participating in agile ceremonies and aligning work to squad priorities. Maintain accurate documentation, contribute to process improvements, and identify opportunities to automate and reduce recurring support tickets. Support senior team members with issue escalation, prioritisation, and decision‑making, while fostering a positive and collaborative team culture. Skills & Requirements 1‑2 years’ experience in a functional support, IT business analyst, or similar technical role. Strong problem‑solving and analytical skills, with the ability to identify root causes and propose innovative solutions. Strong SQL and data analysis capability, with experience using Excel for data manipulation. Effective communicator (written and verbal) with the ability to influence and collaborate across technical and non‑technical teams. Ability to prioritise workload, work autonomously, and take initiative while meeting deadlines. Understanding of software development concepts, DevOps processes, and experience supporting application releases. Tertiary qualifications in IT, Engineering, or a related field, with experience working in Agile environments. So, why join us? 20 weeks of paid leave for primary carers with flexible return options. Thrive in a culture of personal and professional growth. Enjoy a central CBD location with access to parking and public transport. Purchase up to four additional weeks of leave annually. Engage in opportunities through the Origin Foundation to support your community. Power your career with unbeatable perks – discounted electricity, gas, and internet as an Origin employee. Explore unique and cost‑effective employee EV car subscriptions. Background checks Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Legal & EEO Statement Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. Please note unsolicited CVs from agencies will not be accepted. About Origin Energy Here’s a little about us: #J-18808-Ljbffr