Business Specialist

Business Specialist Full time fixed term role until 16 November 2026 (parental leave replacement) Geelong office location with flexible hybrid working (3-day office attendance required per week) Offering a competitive starting base salary of $ plus super and benefits Help improve the everyday everyday With a career at the TAC you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action. Find out more about our shared purpose and what drives every one of us. Right now we’re seeking a Business Specialist who will play their part in this shared purpose while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life‑critical services where it matters. About the role As a Business Specialist you’ll provide real‑time coaching and support to Claims Advisors particularly during client calls while working closely with the leadership team to uplift capability, embed quality assurance and drive continuous improvement. With a strong claims management background you’ll confidently navigate challenging conversations, empower team members and play a key role in onboarding new team members to ensure consistent high‑quality outcomes for our clients. You will work closely with the Team Managers of Client Connect 1 and 2 to strategically plan and support Best Client Outcomes. About the Team This role sits within the Customer Service and Operations branch of the Clients Division which is responsible for achieving efficient, just and cost‑effective injury recovery outcomes. You’ll be supported by a Team Manager who values collaboration, continuous improvement and development. Working closely with a team of passionate professionals you’ll contribute to a culture focused on quality, empathy and innovation. What we’re looking for Experienced Claims and Coaching Professional You’ll bring tertiary qualifications or equivalent experience with deep knowledge of TAC / VWA compensation schemes and a strong background in claims and liability management. You’re confident in navigating complex scenarios and supporting others through them. Empowering Leader and Team Player You’re someone who leads through coaching. You’re able to have honest, constructive conversations that build capability and confidence and you invest in helping others grow and succeed. Quality‑Focused and Improvement‑Driven You have demonstrated experience in developing training materials, facilitating sessions and implementing business improvement initiatives. You’re passionate about onboarding, quality assurance and creating consistent high‑performing teams. Level up your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful you’ll progress to a face‑to‑face interview. All applicants will be advised of the outcome of their application. For more information read the attached Position Description or contact Georgie Bundy for a confidential discussion. Applications for this role will be accepted up until 11 : 55 pm on Monday 20 October 2025. If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know. If over the phone is better for you our number is. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQA people to apply for roles. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website. This role will require you to have a valid Working with Children Check. Internal Mobility The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1‑5); and Is not currently on a Performance Improvement Plan (PIP) Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply. Required Experience IC Key Skills Business Development, Sales Experience, B2B Sales, Presentation Skills, Time Management, Marketing, Cold Calling, Microsoft Powerpoint, Salesforce, Organization Design, Public Speaking, Lead Generation Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr