Associate Technical Account Manager

vor 2 Wochen


Council of the City of Sydney, Österreich Yardi Vollzeit

Sydney, New South Wales, Australia Associate Technical Account Manager Join Yardi as an Associate Technical Account Manager on our Global Solutions Team. Your role will involve providing technical support for a wide range of Yardi’s software solutions, resolving software issues over email and phone, and collaborating closely with clients to foster strong relationships and drive their success. What You’ll Do Utilize your problem‑solving skills to troubleshoot application issues, proactively addressing challenges and finding effective solutions. Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience. Follow up on any issues requiring additional research or information from clients, ensuring thorough and timely resolution. Prepare detailed write‑ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution. Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections. Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team. Who You Are Bachelor’s degree in Business, Accounting, Finance, or a related field. A passion for numbers and strong analytical skills. High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers. Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction. Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work. Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects. Ideal To Have Knowledge of accounting principles, enhancing your understanding and ability to address client inquiries related to financial processes. SQL Server and web server knowledge. Previous experience in technical support and application troubleshooting, providing a strong foundation for this role. About Yardi Yardi pioneers the property tech industry by blending 40 years of tradition with forward‑thinking innovation. We have over 9,000 employees in 40+ locations worldwide, offering a dynamic work environment, comprehensive training programs, and abundant career growth opportunities. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, a company profit‑sharing plan, and flexible work arrangements. Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now #J-18808-Ljbffr



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