Field Implementation Consultant
vor 4 Wochen
We're looking for a
Field Implementation Consultant
to join our APAC Hospitality Customer Engagement team. In this role, you will ensure that restaurateurs that purchase Lightspeed K-Series are successfully onboarded and get the most out of our product, through in-person training, configuration and hardware installation services. Ultimately, you will partner with the restaurateur to provide a positive customer experience and maximise customer retention.
What you’ll be doing:
Train and guide customers in-person to ensure their business is set up for success and they are successfully using Lightspeed Restaurant
Install the K-Series Lightspeed product hardware
Collaborate closely with designated Field Account Executives to understand customer needs and ensure a warm hand-off from sales.
Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for restaurant go-live dates
Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to customer success.
Work with our customers to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
Ensure each customer in your onboarding pipeline has their product and customer data correctly set up and their integrations are set up correctly
Stay up to date with the product and hospitality best practices
Identify upgrade opportunities for payments, 3rd party add-ons and plan upgrades as appropriate
Conduct requirement gathering calls (when needed) to determine customers set up needs
Stay up to date with product offerings and continuously educate yourself and fellow team members
Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
Contribute as part of the wider team to achieve organisational objectives
Travel up to 4-days a week to visit your customers provide training, configuration, and installation services
And a little bit of…
Sharing knowledge and contributing to wider team learning and development
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
Working cross functionally with other departments to identify case study opportunities and customer shout outs
What you need to bring:We're looking for a candidate who has experience with the following:
Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
Excellent time management and organizational skills
Exceptional communication (verbal and written) and presentation skills
Deep technical knowledge of hospitality industry
Ability to deliver results
Self starter that seeks to identify and improve processes
Knowledge and experience with Restaurant POS
Natural curiosity to upskill, self-educate and learn about the Hospitality industry and the tech-stack involved with it
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try
What’s in it for you?Come live the Lightspeed experience...
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Flexible working policy
Work remotely from anywhere in the world for up to 60 days per year
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Volunteer day
Dog friendly environment
Rooftop with dining space and BBQ facilities
Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
Weekly catered lunches for the entire office
Exciting events hosted regularly by our Sydney Culture Club
Brand new office space located in Redfern, NSW
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.
Where to from here?Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our
career page here .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our Applicant Privacy Statement .
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