Manager, Rail Performance and Commercial

Manager, Rail Performance and Commercial Title: Manager, Rail Performance and CommercialRequisition ID: 8134Work Type: Ongoing Full TimeLocation: Melbourne - CBDDate Posted: 21 Nov 2025 About Us We create thriving places and connected communities by bringing together transport, planning, land use, precinct, and policy functions in one department to deliver the best outcomes for Victorians. Together with our portfolio agencies, we are responsible for planning, building, operating, and maintaining Victoria’s transport, planning, and land services for use by all. We foster a safe, inclusive, and constructive workplace. Transport Services delivers safe, reliable and accessible transport infrastructure and services. The Heavy Rail Division administers and manages the Heavy Rail contracts and the delivery of rail infrastructure, to provide best value for money outcomes and improved transport experiences for all Victorians. About The Role The role is ongoing full time. The Manager, Rail Performance and Commercial supports the Associate Director by providing contractual, operational, and analytical expertise to ensure effective management of the Franchise Agreement – Train. Acting as the subject matter expert on the Operations Module, the role focuses on key operational performance frameworks such as the Enhanced Operational Performance Regime (EOPR) and Passenger Experience Regime (PXR). It involves delivering authoritative advice and detailed analysis on operational compliance and performance while identifying risks, issues and opportunities for continuous improvement in partnership with stakeholders. In This Role You Will Oversee contract obligations for the Operations Module of the Franchise Agreement – Train Manage the EOPR and PXR performance regimes and processing of incentive/abatement payments Analyse operational performance and provide commentary on trends against contractual KPIs Provide specialist advice and draft formal contractual correspondence through briefings to executives, Ministerial Staff and Ministers on causal factors impacting contract performance and operational performance Manage stakeholder relationships within the Department and with the metro rail franchisee to ensure contract compliance and continued performance improvement Key Selection Criteria Critical Thinking & Problem Solving: Evaluates issues in wider business context, prevents recurrence of problems, and delivers effective, sustainable solutions. Business & Commercial Acumen: Maximises value in business cases and contracts; applies procurement and finance knowledge to guide decisions and manage risks. Influence & Persuasion: Builds support for ideas, secures buy-in, leverages indirect influence, and involves experts to strengthen proposals. Stakeholder Management: Adds value for clients, connects stakeholders, monitors satisfaction, and resolves issues constructively. Outcomes Thinking: Aligns team purpose with organisational strategy, highlighting links between work and community impact. Technical Capabilities Data Analytics – Reporting: Understands data structures and quality, conducts data cleansing and modelling, applies predictive and unstructured analysis, and generates insights through exploratory environments. Qualifications & Experience Mandatory: Tertiary degree in engineering, business, law, commerce, data science; or extensive experience managing complex contracts or other high value / high risk contracts. Experience in complex operational environments (desirable). Culture Value We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. What We Offer Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. Pre‑employment checks and employment conditions All new appointments will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a mandatory qualification. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Non‑VPS applicants will be subject to a probation period of six months. Re‑employment restrictions apply for voluntary departure packages. How To Apply Applications close at 11.59pm on Sunday, 7 December 2025. Click the ‘Apply’ button to be redirected to our recruitment platform. If you encounter any issues, refer to our Quick Reference Guide for step‑by‑step instructions. For more information, contact via email Daniel Long Associate Director Contract, Commercial and Performance at #J-18808-Ljbffr