Manager, Rail Performance and Commercial

Occupation: Governance and risk management Location: Melbourne - CBD and Inner Metro suburbs Reference: 8134 About the Role The role is Ongoing fulltime. The Manager, Rail Performance and Commercial supports the Associate Director by providing contractual, operational, and analytical expertise to ensure effective management of the Franchise Agreement – Train. Acting as the subject matter expert on the Operations Module, the role focuses on key operational performance frameworks such as the Enhanced Operational Performance Regime (EOPR) and Passenger Experience Regime (PXR). It involves delivering authoritative advice and detailed analysis on operational compliance and performance while identifying risks, issues, and opportunities for continuous improvement in partnership with stakeholders. In this role you will: Oversee contract obligations for the Operations Module of the Franchise Agreement - Train Manage the EOPR and PXR performance regimes and processing of incentive/abatement payments Analyse operational performance and provide commentary on trends against contractual KPIs Provide specialist advice and draft formal contractual correspondence through briefings to executives, Ministerial Staff and Ministers on causal factors impacting contract performance and operational performance. Manage stakeholder relationships within the Department and with the metro rail franchisee to ensure contract compliance and continued performance improvement. Critical Thinking & Problem Solving Evaluates issues in wider business context, prevents recurrence of problems, and delivers effective, sustainable solutions. Business & Commercial Acumen Maximises value in business cases and contracts; applies procurement and finance knowledge to guide decisions and manage risks. Influence & Persuasion Builds support for ideas, secures buy-in, leverages indirect influence, and involves experts to strengthen proposals. Stakeholder Management Adds value for clients, connects stakeholders, monitors satisfaction, and resolves issues constructively. Outcomes Thinking Aligns team purpose with organisational strategy, highlighting links between work and community impact. Data Analytics – Reporting Understands data structures and quality, conducts data cleansing and modelling, applies predictive and unstructured analysis, and generates insights through exploratory environments. Qualifications Tertiary degree in engineering, business, law, commerce, data science; or extensive experience managing complex contracts or other high value / high risk contracts (mandatory). Experience in complex operational environments (desirable). Culture Value We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. What we offer Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. For further details please refer to Careers at the Department of Transport and Planning. Pre‑employment checks and employment conditions All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re‑employment restrictions apply. Non‑VPS applicants will be subject to a probation period of six months. How to apply Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. If you encounter any issues, refer to our Quick Reference Guide for step‑by‑step instructions. Applications close at 11.59pm on Sunday, 7 December 2025. For more information, contact via email Daniel Long Associate Director Contract, Commercial and Performance via email Applications close Sunday 7 December 2025 at 11.59pm #J-18808-Ljbffr