Customer Services Consultant-Mildura

The Opportunity The Opportunity Exciting part time opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Mildura Care Home. Your role known across Bupa as the Customer Service Consultant is crucial to the success of the operation of the home. Supporting both the employee and resident experience you will work across the following functions. Employee experience - rostering and pay, training / compliance and Human Resources. Resident Experience - tours, admission, agreements, and the customer journey experience. About the home Embrace Mildura, Victoria – a vibrant regional city surrounded by the beauty of the Australian outback and the majestic Murray River. Immerse yourself in a rich blend of culture and nature, as Mildura boasts a thriving arts scene and a plethora of outdoor activities. Explore the local wineries and taste the exceptional wines produced in the region and be embraced by the warm and friendly atmosphere of the locals, where a strong sense of community and hospitality make Mildura feel like a home. To learn more about our beautiful care home visit : Some of your duties will include; Supporting Recruitment Activities Rostering Payroll support Shared reception duties as the face of the Care Home Management of resident administration including enquiries, admissions and maintaining occupancy targets Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home About You Minimum of a Cert III in Business Administration or equivalent experience Previous experience gained in a similar admin / customer service role Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up Intermediate to advanced skills across the MS Office Suite Highly developed organisation and time management skills – prioritisation and self-direction is key in this role Knowledge of Kronos, / payroll systems / admin requirements in the Aged, Health Care or regulated industry is advantageous What’s in it for you? VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it How to Apply Just so you know, everyone will be required to complete pre-employment checks as part of the application process. Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and / or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. #J-18808-Ljbffr