Director Of Account Management, APAC

Director of Account Management, APAC Vertice Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend that is fair, transparent, and designed for modern businesses. Since then, we have processed over $10 billion in spend and serve hundreds of customers across more than 30 countries. With offices in London, New York, Brno, Sydney, Johannesburg, and Singapore, we are rapidly expanding our reach. We’ve achieved a remarkable 13× revenue growth in two years, were named the 2025 fastest‑growing startup in the UK by FT’s Sifted, and secured over $100 million in funding from leading investors such as Bessemer Venture Partners, 83North, and Lakestar. Are you ambitious? Do you want to make an impact and be part of a highly talented and driven team? Come join us on this journey to build a new way to manage technology spend and simplify procurement. The Director of Account Management, APAC, will own the customer relationship lifecycle for our clients. You’ll lead a high‑performing team of Account Managers to ensure renewals, growth, and exceptional customer experiences, while acting as a key regional voice within the global customer success leadership team. Key Responsibilities Build, lead, and mentor a high‑performing Account Management team across the APAC region. Define and execute the regional account management strategy aligned with global customer success and revenue goals. Partner with clients’ senior stakeholders (Finance, Procurement, IT, and C‑Suite) to demonstrate value and ROI from Vertice’s platform. Own regional renewal and upsell targets. Identify and drive opportunities for account expansion through product adoption and cross‑selling. Implement scalable processes, playbooks, and KPIs to optimize engagement and performance. Use data to proactively identify at‑risk accounts and create plans to improve customer health and satisfaction. Collaborate with Sales, Operations, and Product teams to ensure a seamless customer experience. Advocate for customer needs and influence roadmap decisions that drive retention and value delivery. What You’ll Bring 10+ years of experience in Account Management, Customer Success, or Client Services, including 5+ years in a leadership role. Proven track record in B2B SaaS, ideally in procurement, spend management, or enterprise software. Strong commercial acumen with a history of achieving or exceeding retention and expansion targets. Exceptional communication, negotiation, and executive relationship management skills. Experience building or scaling teams across multiple regions or time zones. Data‑driven mindset, using metrics and insights to guide decisions. A collaborative, adaptable leader who thrives in a fast‑paced, high‑growth environment. Why join Vertice? Be part of a fast‑growing, innovative startup that is changing the way businesses buy and sell SaaS. Work with passionate and talented teams that value your contributions and expertise. Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding, and diversity. Share in our success with equity options. Final Things To Note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy. We like to deal directly with our candidates so no agencies please If you aren’t sure this job applies to you, feel free to send your CV to , and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business. Seniority Level Director Employment Type Full‑time Job Function Business Development and Sales Industries Software Development #J-18808-Ljbffr