Director Of Account Management, APAC

Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that’s fair, totally transparent, and designed for modern businesses. Today, Vertice has processed over $10 billion in spend and serves hundreds of customers across more than 30 countries. We are headquartered in London with offices across the world including New York, Brno, Sydney, Johannesburg and Singapore. And we’re just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice is on an incredible growth trajectory. We’ve seen a remarkable 13X revenue growth in two years, resulting in us being named as 2025’s fastest-growing startup in the UK by the FT’s Sifted, and as fourth in Europe. Following our Series C investment round, we have secured over $100 million in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across regions and product lines. Are you ambitious? Do you want to make an impact and be part of a highly talented and driven team? Come and join us on this journey to build a new way to manage technology spend and simplify procurement. The Director of Account Management, APAC, will own the customer relationship lifecycle for our clients. You’ll lead a team of Account Managers to ensure renewals, growth, and exceptional customer experiences, while acting as a key regional voice within the global customer success leadership team. This role requires a balance of strategic thinking, commercial acumen, and hands‑on leadership to drive customer retention and expansion in one of Vertice’s most important markets. Key Responsibilities Build, lead, and mentor a high‑performing Account Management team across the APAC region. Define and execute the regional account management strategy aligned with global customer success and revenue goals. Partner with clients’ senior stakeholders (Finance, Procurement, IT, and C‑Suite) to demonstrate value and ROI from Vertice’s platform. Own regional renewal, and upsell targets. Identify and drive opportunities for account expansion through product adoption and cross‑selling. Implement scalable processes, playbooks, and KPIs to optimize engagement and performance.Use data to proactively identify at‑risk accounts and create plans to improve customer health and satisfaction. Collaborate with Sales, Operations, and Product teams to ensure a seamless customer experience. Advocate for customer needs and influence roadmap decisions that drive retention and value delivery. What You’ll Bring 10+ years of experience in Account Management, Customer Success, or Client Services, including 5+ years in a leadership role. Proven track record in B2B SaaS, ideally in procurement, spend management, or enterprise software. Strong commercial acumen with a history of achieving or exceeding retention and expansion targets. Exceptional communication, negotiation, and executive relationship management skills. Experience building or scaling teams across multiple regions or time zones. Data‑driven mindset, using metrics and insights to guide decisions. A collaborative, adaptable leader who thrives in a fast‑paced, high‑growth environment. Why join Vertice? Be a part of a fast‑growing, innovative startup that is changing the way businesses buy and sell SaaS. Work with passionate and talented teams that value your contributions and expertise. Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. Share in our success with equity options. #LI‑Hybrid Final things to note: Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy. We like to deal directly with our candidates so no agencies please If you aren’t sure this job applies to you, feel free to send your CV to , and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business #J-18808-Ljbffr