Digital Account Manager

About the role As an Account Manager you will handle the day‑to‑day administration of your client accounts, including internal and client WIPs, workflow control, meetings, minutes, estimates and records, while developing a thorough understanding of your client’s business needs and offering strategic recommendations on campaigns. What you’ll do Manage multiple key client accounts, owning all aspects of account services Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in‑person meetings and social gatherings Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts, to inform new opportunities and the scoping of identified opportunities Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced Maintain and demonstrate a sound knowledge of Ogilvy One’s range of technical, strategic and campaign service offering, as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Ogilvy One’s service offerings Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities Lead the end‑to‑end execution of marketing campaigns, including creative development, strategic guidance, quality assurance, deployment, and reporting Collaborate closely with clients on campaign strategic planning adhering to best practice guidelines Continuously monitor campaign performance, providing testing optimisation recommendations, along with reporting and analysis for meaningful insights What you’ll bring Demonstrated experience with strong stakeholder management to deliver successful outcomes Solid understanding of marketing technology and digital marketing Experience in overseeing and managing campaigns end to end Familiarity with digital campaigns, including email campaigns and lifecycle communications Comfortable presenting campaigns findings to stakeholders to drive continuous improvement Strong ability to triage and work with both internal and external stakeholders to ensure outcomes Strong organisation and project management skills Excellent written and verbal communication skills with attention to detail Exceptional relationship building skills and a team player mentality Be comfortable with simplifying complex technical strategies and requirements to nontechnical stakeholders Experience identifying opportunities to add value to existing tech stacks Why Ogilvy? Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Family & caregiver support: We offer a gender‑neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers. Unlock the power of AI: Get exclusive access to WPP Open, our cutting‑edge global AI platform. Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Invest in your growth: You'll receive a tailored personal development plan and support from your manager. Recharge & rejuvenate: Enjoy a range of additional leave benefits, including birthday off, Summer Fridays, and loyalty leave. Wellness your way: Take advantage of discounted rates with health and fitness providers, and access yoga, meditation, and wellbeing programs. Confidential support: We provide confidential counselling support through Telus EAP. Recognising excellence: We celebrate your achievements and loyalty through employee reward programs. Referral bonus: Bring your talented friends and receive a bonus. Unlock exclusive savings: Access discounts and vouchers for major household brands through perkSPACE. Seniority level Mid‑Senior level Employment type Full‑time Job function Administrative, Business Development, and Project Management Industries Technology, Information and Media #J-18808-Ljbffr