Customer Experience Coordinator

Aaron Sansoni Group International (ASGI) is a global leader in business education, events, and mentorship. We help entrepreneurs and professionals worldwide build and scale thriving businesses through strategic education, cutting-edge marketing, and world-class mentorship. Founded by Aaron Sansoni - best-selling author, investor, and internationally recognised business mentor - our mission is simple: to create “Empires” of businesses and unlock human potential on a global scale. We’re growing fast and looking for energetic, driven people to join us. If you’re passionate about creating outstanding client experiences, building strong relationships, and making a real impact, this is your chance to be part of something extraordinary The Role As a Customer Experience Coordinator , you’ll be a key part of our CX Team, supporting the Head of Experience and coordinating the day-to-day delivery of exceptional service for our students. This is not just about answering questions - it’s about elevating every interaction, building meaningful connections, and helping drive long-term student success and retention in our programs. You’ll be across client communications, feedback, and CRM management, whilst also lending a hand with both live and virtual events (including around 4 days of travel per month). Key Responsibilities Handle incoming student enquiries via phone, email, and social media with warmth and professionalism. Coordinate and execute our client communication plan to keep students engaged, informed, and connected to their programs. Maintain accurate, detailed CRM records of all interactions to support ongoing engagement and retention. Proactively gather and manage feedback to continually improve the student experience. Collaborate with other departments to ensure a seamless journey from enrolment to program completion. Investigate and resolve concerns with empathy and efficiency. Support special projects and help deliver in-person and virtual events. What We’re Looking For You might already have experience in customer service or account management - or you might be a strong communicator with the drive and adaptability to learn fast. Either way, we’re looking for someone who is relationship-focused, proactive, and thrives in a team environment. You’ll Bring Excellent written and verbal communication skills, with active listening and empathy. Strong relationship-building skills and a customer-first mindset. Confidence using CRMs (HubSpot experience is highly advantageous, Salesforce or similar is great too). Organisational skills and the ability to manage multiple priorities at once. A collaborative nature - you enjoy working closely with a team to deliver results. A positive, high-energy attitude and a passion for creating memorable client experiences. Why Join Us? At Aaron Sansoni Group, we’re relentless about results, passionate about our students, and proud of the culture we’ve built. You’ll join a supportive, collaborative team that celebrates wins, tackles challenges together, and genuinely loves what we do - all while making a real difference in the lives of thousands of driven students. We Also Offer Subsidised gym membership. Ongoing training and development to help you grow personally and professionally. Quarterly “Experience Days” - from team adventures to charity work. 3-month induction program to set you up for success. Access to Aaron Sansoni Group’s On-Demand Training & Programs. Family and friend discounts to our live events. Clear career progression pathways - we promote from within wherever possible. The ASG Way R – Relentless: We do whatever it takes to get results. O – Obligation: We live in service to our students and our team. L – Leadership: We lead ourselves first, take ownership, and show up. E – Excellence: We find answers, keep evolving, and deliver empowerment, education, and experience. If you’re ready to create connections, elevate experiences, and drive engagement, we’d love to hear from you #J-18808-Ljbffr