Customer Experience
vor 1 Woche
Customer Experience & Dispatch Coordinator Sydney — Full Time About Christopher Esber Founded in Sydney in 2010, Christopher Esber has become internationally recognised for its contemporary tailoring and refined, architectural approach to womenswear. Known for its mastery of cut and innovative textile development, the brand creates collections that balance modern elegance with a sense of ease. As one of Australia’s most celebrated emerging luxury houses, Christopher Esber has experienced significant global growth, showing in Paris and receiving industry accolades including the ANDAM Fashion Award and recognition from the Business of Fashion 500. Today, the brand continues to expand its international presence across ready-to-wear and accessories, driven by a commitment to considered design, quality, and evolving the modern wardrobe. The Role We are seeking an organised and detail-oriented Customer Experience & Dispatch Coordinator to join our eCommerce team in Sydney. Reporting to the Senior Digital & eCommerce Manager, this role is responsible for delivering a seamless last-mile eCommerce experience — overseeing dispatch, delivery coordination, returns, and after-sales support. You will manage all customer enquiries and maintain inventory accuracy, ensuring every interaction reflects the standards of a luxury brand. Key Responsibilities Process online orders accurately through Shopify and marketplaces, ensuring timely dispatch and presentation to brand standard. Coordinate domestic and international shipping via Starshipit and liaise with carriers including DHL, FedEx, Australia Post, and Zoom2U. Manage all customer enquiries via Gorgias, email, and WhatsApp, providing prompt and professional support. Handle returns, exchanges, and after-sales requests efficiently through Shopify and Farfetch. Maintain accurate stock and order records across eCommerce and warehouse systems. Monitor and report on customer feedback to support the continuous improvement of the online experience. Support warehouse organisation, packaging, and seasonal sale preparations as required. About You Experience in eCommerce fulfilment, dispatch, or customer care—ideally within premium or luxury retail. Strong working knowledge of Shopify, Starshipit, Gorgias, and carrier logistics. Excellent communication skills with a customer-first approach. High attention to detail and ability to work efficiently in a fast-paced environment. A team player with a proactive mindset and a passion for delivering an elevated customer experience. Why Join Us You’ll be part of a dynamic and growing team contributing to the global expansion of one of Australia’s leading luxury fashion brands. This role offers exposure across eCommerce operations, logistics, and customer engagement within a collaborative and fast-paced environment. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Retail Apparel and Fashion #J-18808-Ljbffr
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Customer Experience Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Firesoft People VollzeitJoin a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. What you will do : Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitRecruitment Consultant | Bayside Group - Sydney ,NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitCustomer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent...
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Customer Experience Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich people2people VollzeitAbout the Role: Our client, a highly respected global brand in the electronics industry, is seeking a Customer Experience Specialist to join their team. In this exciting role, you’ll play a key part in enhancing the customer experience across chat and call channels. You’ll review transcripts, coach service operators and work closely with internal teams...
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Customer Experience Representative
Vor 2 Tagen
Council of the City of Sydney, Österreich BYD Australia & New Zealand VollzeitCustomer Experience Representative BYD Australia & New Zealand invites applications for the Customer Experience Representative role. Ready to make an impact in the automotive industry? Join our team and help deliver exceptional service to every customer. As the first point of contact, you will respond to inquiries, resolve issues and ensure a smooth,...
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Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Levande Pty VollzeitAmplify resident voice. Elevate everyday experiences. Champion purposeful living At Levande, we’re reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...
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Customer Experience Consultant
vor 1 Woche
Council of the City of Sydney, Österreich FleetPartners Group VollzeitAt our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We’re proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you’ll see how your contribution makes a real impact, be...
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Customer Experience Administrator
Vor 2 Tagen
Council of the City of Sydney, Österreich Assured Automotive VollzeitA leading automotive repair company in Australia seeks a Customer Service Administrator. The role involves ensuring exceptional customer experience, managing administrative tasks, and facilitating effective communication with customers and insurance personnel. Ideal candidates will possess a high school diploma, at least one year of customer service...
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Customer Experience Consultant
vor 2 Wochen
Council of the City of Sydney, Österreich Splend VollzeitOverview At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility and leading the way globally in reducing the carbon footprint of...
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Customer Experience Manager
vor 5 Stunden
Council of the City of Sydney, Österreich EBOS Group Limited VollzeitOpportunity to make your mark within a highly supportive team environment. Fantastic opportunity for growth and development Work for a large, reputable ASX listed company in the Healthcare industry About us : EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over...
