Customer Experience Manager

Opportunity to make your mark within a highly supportive team environment. Fantastic opportunity for growth and development Work for a large, reputable ASX listed company in the Healthcare industry About us : EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over 30 years as a wholesaler of equipment, consumables, vaccines and Pharmaceuticals. Our vision is to provide Healthcare professionals with the best service, a wide variety of products, delivered on time and at the best price possible. EBOS Group is publicly listed on the New Zealand and Australian stock exchanges. The Role : Here at EBOS Healthcare, we have an awesome opportunity for an experienced Customer Experience Manager to join our Shared Services Team based in Wetherill Park, NSW. In this role you will be responsible for the development and implementation of customer focused initiatives that deliver positive business results, while improving the efficiency of Customer Service and Marketing Team resource utilisation and leading a team of 3 team leaders. This role is pivotal to building a cohesive service-oriented function that works across all regions and business units and will require you to engage with the New Zealand Country Manager and the New Zealand Customer Service Team Leader to encourage consistency in continuous improvement initiatives. What’s exciting about this role is that you will have an opportunity to create new and positive customer journeys that elevate our organisation above our competitors as well as influence the direction of multiple teams, and secure your reputation as an inspiring, influential business leader who delivers an aspirational level of Customer Excellence to achieve positive customer loyalty and business growth. What you will do : \ Provide strong leadership and guidance to the Customer Service and Marketing Team Leaders and their staff. Work closely with sales, operations, and finance to ensure a seamless approach to the delivery of exceptional customer experience across Australia. Build a cohesive service-oriented function that works across all regions and business units. Encourage consistency in continuous improvement initiatives ensuring our customer service teams retain operational process and key performance alignment. What we are looking for : Tertiary qualifications relating to Leadership and Management essential. Experience working within a similar leadership role where management of cross-functional teams, including customer service and / or marketing has been required. At minimum, Intermediate level Microsoft Office skills. Highly collaborative with an ability to work cross functionally to create a positive customer experience journey. Change management experience such as implementation of a new CRM, ERP, or other computer-based system and / or integration of multiple teams into one discipline. Ability to build relationships and coach and mentor team leaders. Ability to face into challenging situations with influence, conviction and confidence. SAP, Genesys, SalesForce, Pardot experience would be an advantage. Benefits This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work. Other benefits include : Employee Share Plan; Company Paid Parental Leave; Employee Assistance Program for Mental Health Wellbeing; Staff Awards; Employee Referral Program; Health Insurance Discounts. We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples). Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success. How to apply #J-18808-Ljbffr