Customer Experience
vor 2 Wochen
Are you an expert in revenue-generating customer interactions? We need your passion and guidance on sales development skills to drive performance. Your influence with customer experience and sales strategy will steer our teams to success As our Customer Experience & Ancillaries Manager you will be working across Australia and New Zealand leading ancillary sales effectiveness and service delivery. Acting as the regional expert for revenue-generating customer interactions, you will partner with Operations and Commercial leadership to assess, measure, and enhance counter sales behaviours and customer experience. By providing visible leadership across AU & NZ locations to ensure consistent execution, you will be accountable for performance analysis, coaching, and clear communication to meet revenue targets and lift NPS. Key Duties and Responsibilities Execute ancillary sales strategy for AU & NZ to lift revenue and margin. Partner with Operations to execute local sales behaviours consistently across sites. Monitor customer satisfaction and brand loyalty; track and improve NPS. Analyse performance data; identify root causes and implement corrective actions. Identify and prioritise revenue opportunities across products and services. Coordinate cross-functional efforts to enhance revenue-generation activities. Design, deliver, and maintain sales training programs and job aids. Lead program communications; publish clear, accurate updates to all stakeholders. Facilitate alignment meetings and calls; drive follow-through on actions. Address customer pain points promptly; close feedback loops to prevent recurrence. Build trust and rapport across locations to accelerate adoption and results. Perform additional duties from time to time to meet operational needs, aligned to your role’s classification and capabilities. What We’re Looking For Besides your Sales / Sales Development, performance analysis and performance improvement background you will also need expertise in delivering and supporting customer service programmes to deliver on customer-centric and service excellence initiatives. A clear, confident communicator and presenter who is collaborative and builds trust across all functions and levels. You will be organised and reliable to manage multiple sites and priorities. In addition, you will also need to be commercially minded and accountable to consistently deliver to targets with strong analytical problem-solving skills to seek root cause and solutions. Benefits Challenging and rewarding role in a Senior Leadership capacity. Competitive salary with a performance-based bonus structure Fully maintained company vehicle Access to Perkbox – exclusive discounts with leading retailers, fitness providers, entertainment venues, and more 24/7 Employee Assistance Programme for mental health and wellbeing support Employee discounts on car rentals across Avis Budget Group If you are ready to take ownership in influencing and leading our talented teams then this is your opportunity to make a lasting impact. Apply today and have a lasting effect in tomorrow Mascot New South Wales Australia #J-18808-Ljbffr
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Customer Experience Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Firesoft People VollzeitJoin a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. What you will do : Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitRecruitment Consultant | Bayside Group - Sydney ,NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitCustomer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent...
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Customer Experience Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich people2people VollzeitAbout the Role: Our client, a highly respected global brand in the electronics industry, is seeking a Customer Experience Specialist to join their team. In this exciting role, you’ll play a key part in enhancing the customer experience across chat and call channels. You’ll review transcripts, coach service operators and work closely with internal teams...
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Customer Experience Representative
Vor 2 Tagen
Council of the City of Sydney, Österreich BYD Australia & New Zealand VollzeitCustomer Experience Representative BYD Australia & New Zealand invites applications for the Customer Experience Representative role. Ready to make an impact in the automotive industry? Join our team and help deliver exceptional service to every customer. As the first point of contact, you will respond to inquiries, resolve issues and ensure a smooth,...
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Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Levande Pty VollzeitAmplify resident voice. Elevate everyday experiences. Champion purposeful living At Levande, we’re reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...
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Customer Experience Consultant
vor 1 Woche
Council of the City of Sydney, Österreich FleetPartners Group VollzeitAt our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We’re proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you’ll see how your contribution makes a real impact, be...
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Customer Experience Administrator
Vor 2 Tagen
Council of the City of Sydney, Österreich Assured Automotive VollzeitA leading automotive repair company in Australia seeks a Customer Service Administrator. The role involves ensuring exceptional customer experience, managing administrative tasks, and facilitating effective communication with customers and insurance personnel. Ideal candidates will possess a high school diploma, at least one year of customer service...
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Customer Experience Consultant
vor 2 Wochen
Council of the City of Sydney, Österreich Splend VollzeitOverview At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership. We are also fast-tracking the transition to green mobility and leading the way globally in reducing the carbon footprint of...
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Customer Experience Manager
vor 6 Stunden
Council of the City of Sydney, Österreich EBOS Group Limited VollzeitOpportunity to make your mark within a highly supportive team environment. Fantastic opportunity for growth and development Work for a large, reputable ASX listed company in the Healthcare industry About us : EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over...
