Customer Experience Specialist
vor 3 Wochen
About the Role: Our client, a highly respected global brand in the electronics industry, is seeking a Customer Experience Specialist to join their team. In this exciting role, you’ll play a key part in enhancing the customer experience across chat and call channels. You’ll review transcripts, coach service operators and work closely with internal teams to ensure accurate support and seamless issue resolution. You’ll also monitor chatbot performance, refine content and processes and bring innovative ideas to deliver a more personal, engaging and memorable customer journey. Duties & Responsibilities: Analyse and review chat and call interactions to identify improvements. Provide training and guidance to customer service teams. Collaborate with internal departments to ensure accurate technical support. Monitor and report on chatbot and live chat performance. Review and refine chatbot content for accuracy and efficiency. Conduct quality checks to maintain excellent customer service standards. Develop ideas to enhance the customer journey and overall experience. Escalate and track issues to ensure timely resolution. About You: Minimum of 5 years of experience in a customer service position. Prior experience managing chatbot functions is advantageous. Experience in content creation and presentation will be highly regarded. Passion for customer service, enthusiastic about improving customer experience. Excellent time and deadline management skills. A quick learner and adaptable to change. Strong verbal and written communication skills. What’s in it for you? Competitive salary Generous discounts on company products Access to discounts and special promotions with retail partners Access to wellbeing platform Heavily discounted gym membership Onsite parking Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award‑winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. #J-18808-Ljbffr
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Customer Experience Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Coco Republic VollzeitAbout Coco Republic Coco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...
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Automotive Customer Experience
vor 2 Wochen
Council of the City of Sydney, Österreich Inchcape VollzeitA global automotive leader is seeking a Customer Experience Specialist to enhance the vehicle sales journey. The role involves providing a personalised customer experience and managing the complete sales process, utilising Salesforce and collaborating across departments. Strong sales experience and communication skills are essential, along with a passion for...
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Automotive Customer Experience
Vor 6 Tagen
Council of the City of Sydney, Österreich Inchcape VollzeitA global automotive leader is seeking a Customer Experience Specialist to enhance the vehicle sales journey. The role involves providing a personalized customer experience and managing the complete sales process, utilizing Salesforce and collaborating across departments. Strong sales experience and communication skills are essential, along with a passion for...
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Customer Experience Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Outsized VollzeitCustomer Experience Manager Location: Sydney (Hybrid) Role: CX Specialist – Optimisation & Process Improvement A leading professional services firm is seeking a CX Specialist to join its transformation program. The CX Specialist will design and implement initiatives to uplift client experience, ensuring improvements are insight‑led and aligned with the...
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Customer Experience Specialist
Vor 4 Tagen
Council of the City of Sydney, Österreich Inchcape plc VollzeitSelect how often (in days) to receive an alert: Our Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain. About the Role Reporting to...
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Customer Experience Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Inchcape plc VollzeitSales Consultant – Foton Multiple roles available across: Penrith, Parramatta, Greystanes, Castle Hill, Narellan, and Artarmon. Our Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer...
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Customer Experience Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Inchcape Motors Finland Oy VollzeitSales Consultant – Foton Multiple roles available across: Penrith, Parramatta, Greystanes, Castle Hill, Narellan, & Artarmon Our Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences...
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Customer Experience Specialist
vor 1 Woche
Council of the City of Sydney, Österreich Inchcape Motors Finland Oy VollzeitDo you want to develop world‑class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network. You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our...
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Customer Experience Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Inchcape plc VollzeitDo you want to develop world‑class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network. You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for...
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Customer Experience Specialist
vor 3 Wochen
City of Melbourne, Österreich Autoleague VollzeitEssendon CARCO Customer Experience Specialist Essendon CARCO is changing the preowned vehicle market and we’re looking for a passionate and driven Customer Experience Specialist to join our fast-paced, customer-focused sales team. This is your chance to sell a wide range of vehicles—from budget-friendly runabouts to prestige models—while delivering an...
