Customer Experience Specialist

Select how often (in days) to receive an alert: Our Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain. About the Role Reporting to the Retail Centre Manager and based at our Trivett Automotive Retail site in Parramatta, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. You will be representing Subaru as well as other brands and act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up. Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end‑to‑end sales process with confidence You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable. Key Responsibilities Acquire in-depth product knowledge and deliver comprehensive information during demonstrations. Act as the primary contact for in-store customer inquiries regarding vehicles, aftermarket products, and financial services. Explain product benefits and features, build rapport, and identify customer needs through effective questioning and interpersonal skills. Manage customer appointments, test drives, and the delivery/handover process, including trade‑ins and documentation. Complete valuations, prepare accurate sales contracts, and maintain customer data in Salesforce and Dealer Management System (DMS). Achieve customer satisfaction objectives, follow up post‑delivery, and perform additional duties as required by business needs. About You You are a customer‑focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations. Proven experience in customer‑facing roles within a direct selling environment, with ability to manage the full sales process and complete supporting documentation. Valid driver’s licence; strong digital competency including MS Office and confidence using online platforms to support sales activities. Excellent communication, organisational, and multitasking skills; adaptable to diverse customer needs while maintaining professionalism and attention to detail. Automotive industry background and Salesforce experience; demonstrates accountability, collaboration, and commitment to delivering exceptional customer experiences. Where possible, our flexible work policy helps support you in achieving a genuine work‑life balance. Thorough and ongoing training provided to support you in all aspects of your role. Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape. Supportive team environment – we foster a positive and supportive team culture and thrive on working well together. Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year. Recognition and Rewards – we recognise individual and team accomplishments. Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home. For any technical support please email to #J-18808-Ljbffr