Director Complaints
Vor 5 Tagen
Director Complaints Join to apply for the Director Complaints role at Davidson Responsibilities Lead a high-impact, high-volume public service function improving fairness for all Victorians Drive system-wide improvement across public administration Shape culture, service excellence and community trust The Victorian Ombudsman (VO) provides an independent, accessible and impartial service to the Victorian community. Guided by the Ombudsman Act 1973 (Vic), the VO's purpose is to improve public administration, uphold fairness in government decision-making, and promote outcomes that respect human rights. Each year, thousands of Victorians seek support from the VO to resolve concerns about public sector services, making the Complaints function the organisation's most visible and community-facing area. Reporting to the Deputy Ombudsman, Operations, the Director, Complaints leads a team of approximately 40 staff responsible for receiving, assessing and resolving more than 18,000 complaints annually. As a member of the senior leadership team, the Director plays a critical role in shaping the VO's strategic direction, its service culture and its impact on public administration. You will drive continuous improvement in complaints handling, identify systemic issues, enhance access to justice, particularly for marginalised communities, and strengthen the VO's relationships across government, integrity bodies and community stakeholders. Qualifications To be considered for this role, you will bring senior leadership experience in environments that advance access to justice, blending expertise in service delivery and complaints handling with a service model that upholds people's rights - particularly for those who face systemic disadvantage or experience marginalisation. A proven track record in organisational change, people leadership, stakeholder engagement and improving public administration is essential. Strong analytical capability, sound judgement and a commitment to human rights will underpin your success. This is an exceptional opportunity to lead a critical public-facing function and contribute to fairness, accountability and better outcomes for Victorians. To apply, please click 'apply now' and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Natasha Diamond on or Alex Mummé on . Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. Applications close on Wednesday 21st January 2026 at 11.55pm. Seniority level Director Employment type Full-time Job function Customer Service Consumer Services Location: Melbourne, Victoria, Australia #J-18808-Ljbffr
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Director, Complaints
Vor 7 Tagen
City of Melbourne, Österreich Victorian Ombudsman VollzeitLead a high-impact, high-volume public service function improving fairness for all Victorians Drive system-wide improvement across public administration Shape culture, service excellence and community trust The Victorian Ombudsman (VO) provides an independent, accessible and impartial service to the Victorian community. Guided by the Ombudsman Act 1973...
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Director Complaints
Vor 7 Tagen
City of Melbourne, Österreich Davidson VollzeitOverview The Victorian Ombudsman (VO) provides an independent, accessible and impartial service to the Victorian community. Guided by the Ombudsman Act 1973 (Vic), the VO's purpose is to improve public administration, uphold fairness in government decision‑making, and promote outcomes that respect human rights. Each year, thousands of Victorians seek...
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Director, Complaints
Vor 7 Tagen
City of Melbourne, Österreich Victorian Ombudsman VollzeitA public service agency in Victoria seeks a Director, Complaints to lead a team dedicated to improving fairness in public administration. This role involves handling over 18,000 complaints annually, driving systemic improvements, and ensuring access to justice, particularly for marginalized communities. The ideal candidate will have senior leadership...
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Director of Complaints
Vor 5 Tagen
City of Melbourne, Österreich Davidson VollzeitA public service organization in Melbourne is seeking a Director of Complaints to lead a critical function aimed at improving fairness for all Victorians. This role involves managing a team responsible for handling over 18,000 complaints annually and shaping the strategic direction of the organization. The ideal candidate should have senior leadership...
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EL1 Assistant Director Complaints
vor 3 Wochen
City of Hobart, Österreich Administrative Review Tribunal VollzeitJoin our team as an EL1 Assistant Director Complaints! This ongoing, hybrid role within the Governance team at The Administrative Review Tribunal can be located in either Adelaide, Brisbane, Canberra, Hobart, Darwin, Perth, Melbourne and Sydney. Remuneration: The annual salary range for the position is EL1 - $117,665 - $138,493 p.a., plus a generous employer...
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Director, Complaints
Vor 7 Tagen
City of Melbourne, Österreich Davidson VollzeitAn esteemed public service organization in Melbourne is looking for a Director to lead the Complaints function. This role entails advancing access to justice, improving public administration, and addressing systemic issues. The ideal candidate will have significant senior leadership experience and a strong commitment to human rights, particularly for...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA government tribunal is seeking an EL1 Assistant Director Complaints to lead a national team in effective complaints management. This ongoing, hybrid role requires strong analytical and problem‑solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and capable of obtaining a security clearance. The position...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA federal agency in Tasmania is seeking an EL1 Assistant Director Complaints to effectively lead a national team in managing complaints. This ongoing hybrid role requires strong analytical and problem-solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and able to obtain a security clearance. The position offers...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA government tribunal is seeking an EL1 Assistant Director Complaints to lead a national team in effective complaints management. This ongoing, hybrid role requires strong analytical and problem-solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and capable of obtaining a security clearance. The position offers...
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Senior Complaints
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitSenior Complaints & Information Officer - Metropolitan North Region Are you an exceptional writer with strong attention to detail? Do you have an interest in preparing correspondence and meeting legislative and procedural decision‑making timelines in response to appeals and complaints? The Metropolitan North Region Communication Team is seeking a motivated...
