Service Manager Configuration, Capacity and Availability
vor 19 Stunden
Service Manager Configuration, Capacity and Availability At AC3, our purpose is simple but powerful: make technology real. As Australia’s leading secure multi‑cloud solutions provider, we support over 700 enterprise customers including more than half of the NSW Government. We translate technical potential into real business outcomes. From cloud and infrastructure to cyber security and data integration, we provide full‑stack solutions to consult, build, run, and optimise IT environments. Proudly Australian owned with offices in Sydney, Melbourne and Auckland, AC3 ranks #4 on Australia’s Best Places to Work list. We’re a tight‑knit crew of smart people, using brilliant tech to deliver exceptional results. We value trust, ownership, bold ideas, and a good laugh along the way. About the Role We’re looking for a Service Manager, Configuration, Capacity & Availability to take ownership of Service Asset and Configuration Management (SACM) within a complex multi‑provider SIAM environment. You’ll ensure that our customers’ Configuration Management Database (CMDB) is accurate, trusted and driving better operational decisions. You’ll lead governance across providers, keep the SACM framework aligned with ITIL v4 and SIAM principles, and help everyone stay accountable to the same high standards. This is a hands‑on leadership role. You’ll work closely with service providers, operations and governance forums to keep data clean, risks visible and focus on continuous improvement. What You’ll Be Doing Own and manage the SACM framework across a multi‑provider environment. Maintain CMDB integrity and asset lifecycle accuracy. Lead governance forums, ensuring providers meet compliance obligations. Drive continuous improvement and automation of SACM processes. Collaborate with providers on reconciliation, audit and validation activities. Deliver monthly SACM governance reports and performance insights. Ensure integration of SACM with Change, Incident and Problem Management. Track KPIs across CMDB health, asset compliance and governance outcomes. What You’ll Bring 5+ years’ experience in IT Service Management, including at least 3 years in SACM or configuration management. Proven experience in multi‑provider SIAM environments. Strong understanding of ITIL v4 SACM and governance frameworks. Advanced data analysis and Excel skills, with attention to CMDB accuracy. Experience with ServiceNow CMDB and ITSM workflows. Excellent communication, facilitation and stakeholder management skills. Australian citizenship (eligible for NV1 clearance). Desirable ITIL v4 Managing Professional or SIAM certification. Project Management certification (PRINCE2, PMP). Experience with CMDB automation and asset discovery tools. Why You’ll Love It at AC3 Be part of a leading SIAM team shaping secure, integrated service delivery for major enterprises. Work with cutting‑edge technology in a high trust, low ego environment. Enjoy hybrid working flexibility, career growth pathways and a culture that rewards initiative. Live the AC3 Way – Work Wise, Work Humble, Work Honest. Ready to Make Technology Real? Apply now and join a company where collaboration, trust and innovation drive everything we do. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Service Manager — SACM, CMDB
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Council of the City of Sydney, Österreich AC3 VollzeitA leading secure multi-cloud solutions provider in Australia is seeking a Service Manager for Configuration, Capacity, and Availability. This role involves owning the Service Asset and Configuration Management (SACM) process in a multi-provider environment and ensuring data integrity in the Configuration Management Database (CMDB). Ideal candidates will have...
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