Customer Success Lead
vor 2 Wochen
We’re a fast-growing software start-up transforming how infrastructure projects are delivered and managed. Our platform empowers civil contractors by providing real-time visibility and clarity for their projects. Lacroo captures detailed site data, integrates seamlessly with existing supply‑chain systems, and generates AI‑driven insights to optimize costs and productivity. Based on the Sunshine Coast, QLD, we’re now looking for our first Customer Success Lead to partner with our early customers, drive adoption, and build the foundations for a world‑class customer experience function as we scale. About the Role As our first Customer Success hire, you’ll play a hands‑on and strategic role. You’ll work directly with our earliest customers to ensure they’re getting maximum value from our platform, while also designing the processes, tools, and team structure to support our rapid growth. You’ll combine technical curiosity with customer empathy — equally comfortable deep‑diving into workflows with engineers as you are shaping success metrics and building scalable playbooks. This role is ideal for someone who thrives in ambiguity, loves solving problems, and wants to grow into a leadership role as the company scales. What You’ll Do Customer Delivery & Success Serve as the primary point of contact for our first customers, ensuring successful onboarding, adoption, and expansion. Translate technical workflows into actionable guidance and training for customers. Proactively identify ways to drive value, improve user experience, and strengthen customer relationships. Systems & Process Design Develop and implement scalable CS processes — onboarding, QBRs, health tracking, and feedback loops. Select and implement CS tools (e.g. CRM, ticketing, health scoring) as we grow. Collaborate with Product and Engineering to surface customer insights and shape roadmap priorities. Define the vision, structure, and culture of the Customer Success function. Recruit, mentor, and lead the next generation of CS hires as the company scales. Establish success metrics and reporting frameworks to measure customer impact and team performance. About You 5+ years’ experience in Customer Success, Implementation, or Technical Account Management — ideally in a B2B SaaS or con‑tech related environment. Strong technical acumen — able to understand engineering concepts, data, and workflows. Proven experience working closely with product and technical teams to advocate for customers. A builder’s mindset: excited to design systems, processes, and teams from scratch. Excellent communication and relationship‑building skills — you inspire confidence and trust. Comfortable wearing multiple hats and operating in a fast‑paced, ambiguous startup environment. Happy to travel interstate and internationally to meet customers as we grow. Why Join Us Shape the customer success strategy from day one. Work directly with the founders and early customers to build something that transforms an industry. Be part of a high‑calibre, passionate team with a shared mission to modernize civil engineering. Competitive salary, and the opportunity to grow into a leadership role. To Apply Send your resume and a short note on why you’re excited about this opportunity to #J-18808-Ljbffr
-
First Customer Success Lead — Build Scalable CS
vor 2 Wochen
Sunshine Coast Regional, Österreich Lacroo Technologies Pty Ltd VollzeitA fast-growing software start-up is seeking a Customer Success Lead to drive adoption and build a world-class customer experience. The role involves working closely with early customers to ensure they derive maximum value from the platform. Ideal candidates will have over 5 years of experience in Customer Success within a B2B SaaS environment, strong...
-
Customer Success Engineer: AI‑Driven MES
vor 2 Wochen
Sunshine Coast Regional, Österreich Roima Intelligence VollzeitA leading technology company in Australia is seeking a Customer Success Engineer to unlock the potential of their AI-enabled Manufacturing Execution System. The role involves combining technical expertise with customer collaboration, ensuring successful software implementations, and contributing to the evolution of manufacturing technologies. Ideal...
-
Head of Customer Success
vor 3 Wochen
Mackay Regional, Österreich Techium Consulting Group VollzeitHead of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency. As the Head...
-
Customer Service Team Leader
vor 3 Wochen
Sunshine Coast Regional, Österreich Aidacare Pty Ltd Vollzeit2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aidacare Pty Ltd In this role, you will manage the Customer Service team ensuring smooth onboarding, training and performance. Being the key figure in ensuring customers experience being positive, while providing...
-
Customer Success
vor 2 Wochen
Sunshine Coast Regional, Österreich Steelforce VollzeitA major steel distributor in Australia is seeking a Customer Service Representative in Kunda Park. You will work closely with management and operations teams to enhance customer experiences. This full-time role offers responsibilities in managing enquiries and maximizing sales. Ideal for individuals with experience in customer service and sales...
-
Customer Experience
vor 1 Tag
Sunshine Coast Regional, Österreich BIG W VollzeitA leading retail company in Sunshine Coast, Queensland is seeking a Service Leader to ensure great customer service delivery and manage a team effectively. You will oversee the Service Desk and Front End while implementing online order processes to enhance customer satisfaction. The ideal candidate possesses strong leadership skills, is data-driven, and is...
-
Strategic Senior Customer Success Leader
Vor 5 Tagen
Gold Coast City, Österreich at VollzeitA leading indoor mapping company is seeking a Senior Customer Success Manager for their Gold Coast City office. In this role, you will nurture relationships with clients, driving revenue growth through exceptional service and innovative onboarding programs. Strong experience in Customer Success and project management are crucial, along with a background in...
-
Deli Department Leader
vor 3 Wochen
Sunshine Coast Regional, Österreich Coles Group VollzeitA leading Australian supermarket chain is seeking a Retail Leader to oversee the deli department’s daily operations on the Sunshine Coast. The role requires experience in customer service, leadership abilities, and a commitment to maintaining high standards. Eligible candidates will enjoy benefits such as discounts, recognition rewards, and a structured...
-
Sunshine Coast Regional, Österreich NAB VollzeitA leading financial institution is seeking an Assistant Branch Manager in Sunshine Coast to support the Branch Manager in driving overall performance and strategic development. The ideal candidate will lead a team and prioritize customer service while ensuring compliance standards are met. This role offers opportunities for growth and development within a...
-
Customer Success Agent
vor 3 Wochen
Gold Coast City, Österreich Excite Labs Pty Ltd VollzeitCustomer Success - Carrara - Ongoing recruitment... Excite Labs is an offshoot of Lloyds Group of Companies, handling inbound customer service, data entry and outbound sales activities for internal and external clients. We have melded inbound and outbound AI calls, emails and txts with the expert live agents to deliver "success conversations" for our...
