ServiceNow Developer

ServiceNow Developer – Reason Group – Canberra, ACT, Australia Role Overview We are seeking an experienced ServiceNow Developer with strong expertise in designing, developing, and implementing ServiceNow solutions for enterprise clients. The successful candidate will have over 5 years of hands‑on experience in ServiceNow development and integration, and a solid foundation in IT Service Management (ITSM) practices. The role requires someone who can work both independently and collaboratively, contribute to technical solution design, mentor junior colleagues, and liaise effectively with stakeholders to deliver high‑quality ServiceNow outcomes. Key Responsibilities Design, develop, and configure ServiceNow applications, modules, and integrations. Implement and maintain ServiceNow features including ACLs, Business Rules, Script Includes, Flow Designer, Workflow Studio, Event notifications, Service Portals, and Catalog Items. Build and manage integrations using IntegrationHub, IntegrationHub ETL, and native integrations (e.g., Active Directory). Support and enhance Public Sector Digital Services (PSDS), Customer Service Management (CSM) and IT Service Management (ITSM) implementations. Work with business analysts and clients to translate requirements into functional solutions. Contribute to process automation, event management, and multi‑system integration projects. Provide technical mentorship to colleagues and foster a collaborative team culture. Ensure solutions are aligned with ITIL v4 best practices. Essential Skills & Qualifications 5+ years’ experience in ServiceNow development, implementation, and administration, with particular experience with PSDS. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – PSDS, CSM and/or ITSM. Strong experience with ITSM, ITIL v4 practices, and enterprise integrations. Proficiency in JavaScript, HTML, CSS, SQL, and related programming languages. Hands‑on experience with integration platforms such as HP Operations Orchestration. Strong understanding of ServiceNow workflows, automation, and catalogue development. Excellent problem‑solving skills and ability to work under pressure. Desirable Skills & Qualifications Experience with Software and Hardware Asset Management modules. Exposure to event‑based automation and multi‑system integrations. Strong communication and stakeholder engagement skills. Mentoring and knowledge‑sharing experience. Why Join Us Advance your career on meaningful and varied projects with great people. Enjoy a people‑first culture, well‑being, fun, and happiness. Be part of a growing, sovereign Australian technology business. An innovative workplace where you can own your work, think differently, and create impact. An inclusive workplace that celebrates diversity and fosters belonging. Professional development and pathways to learn, grow, and be mentored by leaders. Handsomely rewarded for performance. About Reason Group Reason Group is a homegrown Australian business and technology services firm that specialises in digital government to make government easier for those who deliver it and the people it serves. Our brand promise is to help find better ways to deliver value for our clients. We are agile with end‑to‑end capabilities and a track record of consistent delivery across many government portfolios. We accelerate the design of modern government platforms and service delivery that support future economic growth and social outcomes. We bring whole‑of‑government insights and offer breakthrough strategic advisory, business management and digital delivery services working across some of the biggest government reforms. Seniority level: Mid‑Senior levelEmployment type: Full‑time #J-18808-Ljbffr