IT Systems Support Officer

IT Systems Support Officer (Building Access System) Join to apply for the IT Systems Support Officer (Building Access System) role at Public Transport Authority Pay Range This range is provided by Public Transport Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. B$95,840.00/yr - A$106,773.00/yr About the role This position is responsible for ensuring the Public Transport Authority’s (PTA) Building Access System operates effectively, securely, and in alignment with organisational requirements. The role focuses on maintaining the integrity and performance of one of the largest Building Access Systems in WA, safeguarding access for PTA employees and contractors. It involves overseeing daily operations, monitoring, and optimisation of our access control system as well as identifying areas for improvement and implementing solutions that enhance functionality and security. The incumbent is expected to stay informed on emerging technologies and trends in electronic access systems, while also contributing to knowledge sharing and team development. Key responsibilities include providing technical support for card readers, strike locks, mag locks, controllers, and other door hardware. This role also involves supporting cardholder management, monthly reporting and general system operations. The role supports continuous improvement initiatives, business continuity planning, and compliance with service level agreements. It also involves managing customer relations, supporting internal and external stakeholders, and contributing to project documentation and delivery for system upgrades and installations. About You Demonstrated recent experience in managing a building access system with installation, configuration or support, with a strong focus on operational reliability and security within complex environments. Skilled in troubleshooting access issues and maintaining an access control system, with a proven ability to implement enhancements that improve system performance and business outcomes. Well-developed written, verbal, and interpersonal communication skills, with the ability to build effective relationships and engage confidently with internal and external stakeholders. Sound conceptual and analytical skills, with the ability to interpret data, identify issues, and produce clear, actionable reports to support decision-making. Demonstrates strong organisational skills, with the ability to work independently, manage competing priorities, and consistently meet agreed targets and deadlines. Certifications such as Gallagher Administrator or WA Security Licence are advantageous. About Us The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world‑class public transport services and solutions. Our purpose is to provide safe, customer‑focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast‑growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. You can expect. Opportunities to grow through personal development and career pathways Health and Wellbeing programs including access to a free 24/7 onsite Gym Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. Application Details There is one permanent full‑time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months. To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Please contact Aaron Barnes on for specific information about the role. For more information about the PTA, please visit How to Apply Applicants are requested to provide the following: A comprehensive CV with two work related referees. A cover letter (no more than 2 pages) outlining your experience and addressing Selection Criteria 1 – 3 as per the JDF. Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36833 in the web search box. All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment. Closing Date 5:00 pm, Monday 1 December 2025 #J-18808-Ljbffr