IT Operations Officer

About the Role : Reporting to the Team Leader, ICT Operations (WA) – you will be responsible for providing timely and efficient day to day IT support and solutions to various internal stakeholders as one of our onsite IT support officers. Showcase your experience in IT as our newest Operations Officer (Senior Helpdesk) as you will play an important role in assisting the team meet increasing demands for ICT support. Your previous work experience in a similar Helpdesk environment is highly advantageous, together with strong customer service skills, clear communication skills. An essential requirement for this role is that there is an ON-CALL roster (for 1 week) on rotation every 4-6 weeks where you will need to be available from 6pm until 6am whilst ON-CALL. Responsibilities Install, configure computer hardware, software, systems, servers, networks, printers and scanners Monitor and maintain computer systems and networks Respond in timely manner to all service issue requests Provide technical assistance support in person or over the phone Onboarding new starter IT requests Terminating user management via the internal offboarding process IT Asset Management Repairing and replacing equipment as necessary Testing new technology and training users Performing Helpdesk and IT based tasks Provide on the job training as required Have a strong commitment to safe work environment and continuous improvement Be a self-starter and able to work both autonomously and as part of a team About You Personal Qualities : Strong Literacy and numeracy skills Quick thinking and advanced problem-solving skills Savvy Analytical skills Clear verbal and written communication skills Exceptional customer service outlook Significant technical knowledge within a previous Helpdesk role Essential Requirements : Degree qualifications in Information Technology or equivalent Current driver’s licence (C class minimum) Desirable Requirements : Degree qualifications in engineering or systems administration ITIL qualifications Our Offer The business prides itself on safe, efficient and compliant execution of work and we reward staff through a positive work life balance. In addition to this you will receive : Paid Parental Leave Bonus Leave Purchase Leave Early Access to Long Service Leave Corporate Health Insurance Novated Lease Travel Club Soft skills and Leadership training programs Liebherr One Hub – Employee Discount Portal for Great Savings Culture : We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers. Diversity and Inclusion : Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace. How to apply If you are proactive and want to join an established and well-regarded Global manufacturing business, apply online via the appropriate link below including a cover letter. Enquires to Oliver Davis – Talent Acquisition Advisor Liebherr advises that interviews may commence before the closing date and we would like to thank you for submitting your application. No agencies or third parties please. #J-18808-Ljbffr