Junior Service Coordinator

Junior Service Coordinator – Join the Coolest Team in Town ❄️ ABOUT AIR EVERYWHERE VICTORIA Air Everywhere is one of Australia’s leading providers of Air Conditioning Servicing, Maintenance, and Installation, renowned for delivering high-quality workmanship and exceptional customer service across all sectors. Based in Dandenong South, Air Everywhere Victoria serves both commercial and residential clients throughout the greater Melbourne area, with a network extending across Victoria and beyond. With a strong and diverse clientele, we need someone who can confidently adhere to and implement processes and procedures, whether directly with clients or behind the scenes. At Air Everywhere Victoria, you'll be part of an energetic team of skilled refrigeration mechanics, electricians, and administrators with varying levels of experience. We’re a team that works hard, but we also know how to keep things fun Whether it’s sharing a laugh in the office or enjoying some light‑hearted office banter, we make sure to keep the vibes positive and the energy high. We prioritize the relationships we build with our clients, so it’s essential that the person in this role is committed to fostering and maintaining these valuable connections. ABOUT THE ROLE We are on the lookout for a Junior Service Coordinator who’s eager to learn, bring their organizational skills to the table, and provide excellent customer service. This role is key to the smooth running of our growing Service & Maintenance Division, and you’ll be right at the heart of all the action As a Junior Service Coordinator, you will work closely alongside our Service Coordinator, assisting with various responsibilities while learning the ins and outs of the trade and role. This position offers opportunities for growth and development as you gain experience. Your key duties will include: Customer Service: Acting as the go‑to person for customer inquiries, providing timely updates, building relationships, and ensuring customer satisfaction throughout the process. Scheduling: Assisting with scheduling our skilled tradespeople and tracking job progress using our task dashboard on Aroflo. Report Generation: Helping with generating reports and invoices upon job completion, ensuring accuracy and completeness. Data Entry: Maintaining up-to-date and accurate data entries and adjustments on Aroflo. Material Ordering: Supporting the ordering of materials for various jobs. Administrative Support: Assisting with ad‑hoc administrative tasks to ensure the team runs smoothly and efficiently. This is a full‑time, office‑based role, but we offer some flexibility when it comes to work hours – we know work‑life balance is key ABOUT YOU You are the kind of person who thrives on organisation, loves a challenge, and is always willing to jump in and help out where needed. You can juggle multiple tasks without missing a beat, and you always keep your eye on the bigger picture. Plus, you're a fantastic communicator who can handle tricky conversations with diplomacy and a smile. SKILLS/EXPERIENCE At least 2 years of experience in a customer service role Proficient in MS Office (Excel, Word, Outlook) – you know your way around a computer Top‑notch organisational and time‑management skills – you're always on top of your game. A keen eye for detail and a proactive attitude. Exceptional communication skills – you’re friendly, professional, and efficient. Ability to work well in a team environment. BONUS POINTS FOR Experience using AroFlo. Background in the trades/services environment (bonus if it’s refrigeration). A great sense of humour (and a love of occasional office sweet treats) WHY AIR EVERYWHERE? A fun and supportive team that values every member. Opportunities for growth and development within the company. A company culture that’s as cool as the air we keep our clients breathing ️ If you're ready to join a team that values your skills and offers a fantastic environment to grow, we'd love to hear from you Apply today through Seek and include a cover letter telling us why you’d be a great fit. #J-18808-Ljbffr