Customer Operations Technical Trainer
vor 4 Wochen
We’re powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia’s largest and fastest growing healthtech platforms. We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don’t miss your opportunity to join a thriving scale‑up and deliver change to Australia’s care and support sector. As a Customer Operations Technical Trainer, you will play a crucial role in ensuring the continuous improvement of our customer service teams. You will be responsible for designing, developing, and delivering comprehensive training programs to equip our contact centre agents with the skills and knowledge necessary to deliver exceptional customer experiences. Key Accountabilities Training Program Development Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates. Training Delivery Facilitate engaging and interactive training sessions for contact centre agents in person and virtually to ensure comprehension and retention of key concepts. Performance Evaluation Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement. Product and Process Knowledge Stay updated on company processes, services, policies, and procedures to ensure accurate and relevant training materials. Be the subject matter expert and key contributor for all Knowledge Base articles and adapt them to business and operational needs. Continuous Improvement Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback. Documentation and Reporting Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives. Skills, knowledge and experience Proven experience in contact centre operations and training Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences. Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues. Proficiency in instructional design principles and adult learning methodologies. Knowledge of contact centre technologies and customer relationship management (CRM) systems. Detail‑oriented with strong organisational and time management skills. Ability to adapt to a fast‑paced environment and manage multiple priorities simultaneously. Our Values We’re Switched On We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. We’re Bold We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas. We’re One
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Customer Operations Technical Trainer
vor 3 Wochen
City of Melbourne, Österreich Mable VollzeitMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in AFR’s Fast 100 list, Deloitte’s...
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Hybrid Trainer: Customer Operations Enablement
vor 4 Wochen
City of Melbourne, Österreich Mable VollzeitA leading healthtech platform in Melbourne is seeking a Customer Operations Technical Trainer to develop and deliver training programs for their customer service teams. You will play a pivotal role in enhancing team capabilities and ensuring exceptional customer experiences. The ideal candidate will have proven experience in contact centre operations, strong...
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City Of Canning, Österreich Swagelok Australia & New Zealand VollzeitAre you a natural communicator with a passion for sharing technical knowledge? Do you have experience as a Technical Trainer or Dual Trade I/E in the field? If so, we want to hear from you! We are a globally recognized leader in Small Bore Tubing Systems training and field services, and we’re looking for a full-time Technical Trainer to join our team....
