Customer Service
vor 1 Woche
Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market‑leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 25,000 businesses, providing over $3.5 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses. About the role Oversees a small team of Customer Service Officers, providing coaching, guidance, and support to ensure team members deliver exceptional customer service, and operational support after their finance product has been established. Continues to be hands on with complex customer cases, escalations, and operational requests. Duties & Responsibilities Allocate and monitor workloads and rosters within the team. Provide training, coaching, and feedback to improve skills, product knowledge, and compliance. Handle critical escalations and sensitive customer matters. Lead and coach team members to deliver service excellence. Answer inbound customer calls as part of a rotating roster within the team. Ensure team adherence to processes, quality standards, and KPIs. Oversee operational processes, ensuring compliance and efficiency. Analyse performance data and implement improvements. Lead process and system change adoption. Report team performance to management. Foster a collaborative and high‑performing team culture. Skills & Experience required Ability to build and maintain productive team relationships. Advanced product and market positioning skill. Conflict resolution and decision‑making under pressure. Ability to analyse team performance metrics and implement improvements. Technical proficiency in systems used by the team. Ability to influence and motivate staff. Relationship building with customers, brokers, and stakeholders. Negotiation and sales skills, including overcoming objections, closing deals, and building commitment. Problem‑solving to address immediate customer needs. Knowledge of credit and ability to make decisions within defined scorecards and frameworks. High attention to detail and organisation in managing multiple onboarding processes concurrently. Experience in a lending, credit assessment, customer onboarding, or sales role within financial services. Demonstrated ability to position products in a competitive market and convert enquiries to settled deals. Proven track record of delivering high‑quality customer service and meeting performance targets.> Experience in leading a high‑performance team. Qualifications Relevant qualification in finance, business, or a related field – advantageous. #LI-Hybrid #J-18808-Ljbffr
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Customer Service Representative
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Customer Service Representative
vor 2 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitAbout the opportunity If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast‑paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service...
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Group Product Manager
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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Senior Service Designer
Vor 7 Tagen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role involves conducting research, collaborating with stakeholders, and developing strategies for service improvement. The ideal candidate will possess expertise in service design tools and excellent...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Network Services
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Sydney NSW Grade: 7/8Salary range: $113,574- $125,720 + superDuration: 12 monthsLocation: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements An exciting ongoing opportunity has arisen for a NetworkServices and Operations Officer to join...
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Customer Service Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitA leading service provider in New South Wales is seeking a Customer Service Representative to join their team in Revesby. The ideal candidate will have a passion for customer service and enjoy a collaborative work environment. Responsibilities include managing customer interactions through various channels and ensuring satisfaction. This role offers weekly...
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Principal Tech Services Officer
Vor 7 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
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Assistant Director Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Driver Tester
vor 2 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitA government agency in New South Wales is seeking a Customer Service Representative-Driver Tester to provide exceptional service through driver license testing. The role requires an unrestricted driver licence and the ability to drive a manual vehicle. This part-time position offers a salary range of $84,734 - $89,050 pro-rata, with flexibility in operating...
