Client Services Systems

Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA 1 day ago Be among the first 25 applicants Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA Job Title: Systems & Network Engineer (On-Site)Location: North Sydney, NSWSalary: Up to $120k + SuperType: Permanent (On-site, 5 days per week)Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)About the RoleI am seeking a hands-on Systems & Network Engineer with experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.Key ResponsibilitiesAct as the first point of contact and trusted advisor for client IT needs. Design, configure, and maintain servers, networks, firewalls, and security systems. Troubleshoot complex issues across hybrid, cloud, and on-premise environments. Conduct on-site client visits for support, maintenance, and project delivery. Deliver high-quality support in line with SLAs, escalating and resolving issues quickly. Collaborate with vendors and internal teams to implement solutions. Document technical work, site visits, and client interactions clearly. Contribute to infrastructure and network projects, from requirements gathering to delivery. Provide training and best-practice guidance to clients and colleagues. Participate in after-hours/emergency support when required. Key Skills & Experience5+ years' experience in systems and network engineering . Strong knowledge of networking, servers, firewalls, and IT security . Experience with cloud, hybrid, and on-premise environments . Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask). Excellent troubleshooting skills with a proactive, customer-first mindset. Strong communication skills with the ability to build and maintain client relationships. Experience delivering on-site technical services and managing multiple priorities. Bachelor's degree in IT, Computer Science, or related field (preferred). What Success Looks LikeHigh client satisfaction and strong long-term relationships. SLA compliance with quick and effective resolution of issues. Stable and secure IT environments for clients. Clear, professional communication and documentation. Value-add through proactive recommendations and technical improvements. Interested? CVs to Follow with a phone call Immediate starts are advantageous. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at PRA by 2x Sign in to set job alerts for “Client Services Representative” roles. North Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 4 weeks ago Customer Service Specialist - Part-Time Fixed-Term Contract North Sydney, New South Wales, Australia 2 weeks ago North Sydney, New South Wales, Australia 2 months ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 5 hours ago Parramatta, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks ago Sydney, New South Wales, Australia 23 minutes ago Australia/New Zealand Client Service Associate Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 weeks ago Rydalmere, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 9 hours ago Sydney, New South Wales, Australia 2 weeks ago Surry Hills, New South Wales, Australia 4 months ago Sydney, New South Wales, Australia 2 days ago North Sydney, New South Wales, Australia 4 days ago Corporate Front of House Coordinator - 18 Month Contract Homebush, New South Wales, Australia A$34.00-A$38.00 4 weeks ago Operations Coordinator / Account Manager Newtown, New South Wales, Australia 2 weeks ago Client Experience & Events Expert - Skin Therapist Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 month ago St Leonards, New South Wales, Australia 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr