SNOW Configuration Specialist

VicRoads Registration and Licensing Services (RLS) – Melbourne VIC At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Annual Salary Range: Commensurate with Experience Employment Type : Ongoing - Full-Time Usual Work Location : QV 180 Lonsdale Street CBD/ Work from home About the Opportunity As a ServiceNow Configuration Specialist, you will play a critical role in ensuring seamless delivery of services across the organisation by managing and optimising our ServiceNow platform. Your expertise will drive the configuration and maintenance of the CMDB, creating and managing Configuration Items (CIs) and relationships to enhance data integrity and improve user experience. Responsibilities Configure and customise ServiceNow to align with organisational needs, including scripting for data imports, transformations, and normalisation. Manage the CMDB, ensuring accuracy, completeness, and compliance with governance standards through regular audits and reconciliation. Collaborate with stakeholders to implement process improvements, troubleshoot issues, and deliver continuous enhancements to system performance. Lead service improvement initiatives, maintaining knowledge bases and supporting business cases for new opportunities. Build capability across the team, fostering knowledge sharing and translating business requirements into actionable service improvements. About you You’re a detail-oriented ServiceNow expert with a passion for delivering seamless, high-quality technology services. You thrive in environments that value precision, collaboration, and continuous improvement, and you bring strong technical skills to optimise ServiceNow configurations and enhance user experience. Qualifications Have proven experience in ServiceNow configuration, scripting, and CMDB management. Possess strong understanding of CI relationships, data governance, and ITIL best practices. Can troubleshoot and resolve ServiceNow platform issues effectively. Communicate clearly and collaborate with stakeholders to implement process improvements. Have excellent analytical skills with a focus on data accuracy, quality, and maintaining detailed documentation. Exposure to ServiceNow Discovery, Flow Designer, and integrations. Experience with performance monitoring and optimisation. Ability to build team capability and lead small initiatives. Experience developing business cases for service improvements. Certifications such as ServiceNow Implementation Specialist (ITSM, CMDB) and ITIL Foundation or higher. Our culture Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for. What we offer Salary packaging, Fitness Passport & discounts to hundreds of retailers Opportunities for professional and personal development Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave How to apply We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the “Apply” button. For a copy of the Position Description please email***************@vicroads.com.au Unfortunately, applications cannot be accepted via this email. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr