Senior Application Support Specialist

vor 6 Stunden

Council of the City of Sydney, Österreich Snow Vollzeit

Job Description The Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources and expertise to deliver a superior level customer service experience. This is a Hybrid role we do expect employees come to the office (Sydney) at least 2 days a week. Diagnosing, troubleshooting and analysing complex issues and bugs in customer environments and within Snow’s applications. Applying workarounds and helping customer with configuration to mitigate or resolve issues. Providing technical support and maintenance on all Snows Products Performing advanced troubleshooting within customer environments focused on the recreating customer reported issues and escalating to Product Engineering. Collaboration with the support teams, to upskill their knowledge on Snow Products, known issues, Troubleshooting skills and documentation. Continually prioritizing your workload ensuring pro-active review of cases to reduce mean case ageing of 1st and 2nd line Creating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner. To contribute to the development of the customer support organization by participating in and leading regular internal meetings and training sessions. Qualifications Qualifications & Experience : Minimum 3 years' experience in a technical application support role. Strong communication and interpersonal skills. Customer focused can do attitude. Excellent time management, decision making, prioritization, organization and collaboration skills. Be a team player, promote a spirit of cooperation and teamwork. Intermediate to Advanced (Unix and SQL including experience in SQL DB troubleshooting, SQL Profiler, Stored Procedures (Read & Modify), SQL query analysis, SQL query error troubleshooting. Strong Networking / connectivity skills to diagnose complex connectivity issues. Advanced technical diagnostic, troubleshooting and problem-solving skills in client and server technologies. Self-starter, capable of self-paced learning on the job. Welcomes challenging environments to apply specialist skills, maintaining customer confidence. Be able to create, maintain and improve technical knowledgebase articles. (KCS) Knowledge of O365 (Configuration and Administration knowledge desired) Advanced knowledge in one or more of the following operating systems : Microsoft Windows, Linux, Unix, and OS X. Experience with PowerShell, IIS and command prompt. Technical knowledge of any cloud-based technology would be a plus. - AWS & Azure. You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work without any hours or time limitation Snow’s mission is to provide complete insight and manageability across all technology. We ensure the trillions spent on all forms of technology drives maximum value. Today, more than 3,000 organizations around the world rely on Snow's platform to provide visibility, optimize usage and spend, minimize risk and enhance services. Every team member, from leadership to the front lines, is committed to helping our customers thrive in an era of digital transformation. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

  • Technical Application Support Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Gresham Vollzeit

    Technical Application Support Specialist Join to apply for the Technical Application Support Specialist role at Gresham A Technical Application Support Specialist is an experienced diagnostician with the ability to investigate and resolve complex application problems in bespoke solutions. Responsible for providing exceptional technical support and managed...

  • Senior Technical Application Support Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Gresham Vollzeit

    A leading software development company is seeking a Technical Application Support Specialist based in New South Wales. The role requires expertise in diagnosing complex application issues and providing exceptional technical support to clients. Candidates should have experience in a FinTech environment, strong diagnostic skills, and the ability to work...

  • Senior Applications Specialist

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Macquarie University Hospital Vollzeit

    Overview We are seeking an experienced Senior Applications Specialist (Workday) to contribute to the configuration, optimisation and ongoing support of Workday across key HR functions. Key Responsibilities Lead the configuration, enhancement and optimisation of Workday modules and business processes Oversee integrations between Workday, payroll (Ascender...

  • Senior Application Specialist

    vor 3 Wochen

    Council of the City of Sydney, Österreich Macquarie University Vollzeit

    Senior Application Specialist - PowerApps Join to apply for the Senior Application Specialist - PowerApps role at Macquarie University Annual base salary from $122,628 to $136,449 (HEW Level 8) plus 17% employer’s superannuation contribution and annual leave loading 2 Year FTC Role based at Macquarie University, Wallumattagal Campus, North Ryde The Role...

  • Application Support Specialist

    vor 1 Woche

    City of Parramatta Council, Österreich Salt Vollzeit

    Salt Parramatta, New South Wales, Australia Application Support Specialist Salt Parramatta, New South Wales, Australia Recruitment Consultant, Connecting businesses with top Software Engineering and Data talent Salt has partnered with one of the leading Australian insurance companies that is looking for an Application Support Specialist. 6 months contract...

  • Senior Applications Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Macquarie University Vollzeit

    Senior Applications Specialist (Workday) $122,628 to $136,449 (HEW Level 8) plus 17% employer's superannuation and annual leave loading 2 Year FTC Role | Hybrid | Work with a strong collaborative team Based at Macquarie University, Wallumattagal Campus, North Ryde About the Role We are seeking an experienced Senior Applications Specialist (Workday) to...

  • Application Support Specialist

    vor 6 Stunden

    Council of the City of Sydney, Österreich Bravura Solutions Vollzeit

    At Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their business....

  • Senior Applications Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Macquarie University Hospital Vollzeit

    ## **PRIMARY DETAIL****About the Role**We are seeking an experienced Senior Applications Specialist (Workday) to contribute to the configuration, optimisation and ongoing support of Workday across key HR functions. As a senior member of the Applications team, you will provide technical and functional expertise for Workday, helping to ensure system stability,...

  • Senior Application Support Engineer

    vor 6 Stunden

    Council of the City of Sydney, Österreich Snow Vollzeit

    A leading technology company is seeking a Senior Application Support Specialist to provide exceptional technical support. The ideal candidate will have a minimum of 3 years' experience in application support, with strong skills in SQL, Unix, and troubleshooting connectivity issues. You will collaborate with teams to enhance customer interactions, prioritize...

  • Senior Application Specialist

    vor 3 Wochen

    City of Melbourne, Österreich Fujitsu Vollzeit

    Fujitsu, Laverton North, Victoria, Australia. Senior Application Specialist Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of innovation and expertise, continuously working to contribute to the growth of society and our customers. We are seeking a Senior...