Application Support Specialist

Vor 2 Tagen

Council of the City of Sydney, Österreich Bravura Solutions Vollzeit

At Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their business. Midwinter's digital advice framework seamlessly interacts with our flagship AdviceOS platform, enabling advisers to deliver quality advice at a lower cost and greater scale, and providing a new way for advisers to engage with their clients. About The Role We're looking for a passionate and confident full time Application Support Specialist to join us and provide front line support to Midwinter's retail and corporate clients. The role requires you to respond to enquiries by phone and email in a timely manner and provide excellent customer service ensuring that the client expectations are met. What You'll Do First line client support for utilising cloud based advice technology Develop, maintain, and deliver effective training plans to ensure the production of training materials. Maintain client records in CRM Record all inquiries received and solution into the Midwinter ticketing system Respond to telephone or email inquiries received within our service level agreements (SLA's) Capture product enhancements, and proactively engaging with various stakeholders to implement change that is beneficial to all users Proactive client retention activities, overseeing the process and capturing key client themes Unleash your potential To be successful in this role, your background and experience will include : Understanding of the Financial Planning / Wealth Management industry Experience providing customer support services and strong relationship management skills, engage with clients at a senior level to deliver successful commercial arrangements RG 146 (Diploma in Financial Planning) is an advantageous Negotiation and resolution skills Ability to work well under pressure, take ownership of assigned tasks and communicate timelines to deliver Exceptional organisational and time management skills, the ability to prioritise and avoid mismanaging workflow Excellent verbal and written communication skills to adapt to technical and non technical audiences Working at Midwinter Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme 2 paid volunteering days and a range of community-based initiatives to get involved in Flexible Hybrid workplace as we value work-life balance A friendly, social and supportive global team that thrives on delivery & embraces diversity Generous reward and recognition programs Bravura Leave day – to celebrate events that are important to you. So, what's next? We make hiring decisions based on your experience, skills and passion so even if you don't match every listed skill or tick all the boxes, we'd still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. #J-18808-Ljbffr

  • Technical Application Support Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Gresham Vollzeit

    Technical Application Support Specialist Join to apply for the Technical Application Support Specialist role at Gresham A Technical Application Support Specialist is an experienced diagnostician with the ability to investigate and resolve complex application problems in bespoke solutions. Responsible for providing exceptional technical support and managed...

  • Application Support Specialist

    vor 2 Wochen

    City of Parramatta Council, Österreich Salt Vollzeit

    Salt Parramatta, New South Wales, Australia Application Support Specialist Salt Parramatta, New South Wales, Australia Recruitment Consultant, Connecting businesses with top Software Engineering and Data talent Salt has partnered with one of the leading Australian insurance companies that is looking for an Application Support Specialist. 6 months contract...

  • Senior Application Support Specialist

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Snow Vollzeit

    Job Description The Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources and expertise to deliver a superior level customer service experience. This is a...

  • Senior Technical Application Support Specialist

    vor 2 Wochen

    Council of the City of Sydney, Österreich Gresham Vollzeit

    A leading software development company is seeking a Technical Application Support Specialist based in New South Wales. The role requires expertise in diagnosing complex application issues and providing exceptional technical support to clients. Candidates should have experience in a FinTech environment, strong diagnostic skills, and the ability to work...

  • SaaS Application Support Specialist | Hybrid + Stock

    Vor 4 Tagen

    Council of the City of Sydney, Österreich AlayaCare Vollzeit

    A fast-growing SaaS company seeks an Application Support Specialist to manage customer requests and enhance user experience. You will interact directly with clients, providing troubleshooting and support, leveraging skills in cloud software, and contributing to product improvements. Offering a competitive salary, hybrid work conditions, and wellness...

  • Trading Desk Applications Support Specialist

    vor 3 Wochen

    Council of the City of Sydney, Österreich Anton Murray Consulting Vollzeit

    Sydney Investment Banking Contract or Temporary Our client is a large, diverse financial services firm seeking a Trading Desk Applications Support Specialist to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. This position...

  • Application Specialist

    vor 4 Wochen

    Council of the City of Sydney, Österreich Fujitsu Vollzeit

    Application Specialist – Fujitsu, Sydney, New South Wales, Australia Join Fujitsu to apply for the Application Specialist role at Fujitsu . We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...

  • Application Support Specialist

    vor 7 Stunden

    North Sydney Council, Österreich SugarCRM Vollzeit

    About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares...

  • Digital Application

    vor 3 Wochen

    Council of the City of Sydney, Österreich NSW Health Vollzeit

    Who we are We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We...

  • Clinical Application Specialist

    Vor 2 Tagen

    Council of the City of Sydney, Österreich PPD Search Vollzeit

    Join to apply for the Clinical Application Specialist role at PPD Search This range is provided by PPD Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$110,000.00/yr - A$120,000.00/yr Empowering Careers & Companies in MedTech & Pharma | Expert Recruiter | Candidate Coach |...