Case Manager

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We are proudly part of Japan Post — Toll Global Logistics provide s sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services. Case Manager & Case Management Associates - Brisbane, Adelaide, Melbourne & Parramatta - Expression of Interest The Opportunity Due to ongoing growth within the business, we are looking to connect with Case Managers & Case Management Associates to join our Government & Defence team in our offices across Brisbane, Adelaide, Melbourne & Parramatta . You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation. As a Case Manager, your responsibilities will include: Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution. Expectation management ensuring Members and their families understand service scope and the relocation life cycle. Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators. Responding to routine telephone and email enquiries As a Case Management Associate, your responsibilities will include: Supporting our Case Managers in their work to relocate Australian Defence Force (ADF) Members & their families across Australia Deliver superior administrative support and excellent customer service to internal stakeholders G eneral Case Management administration Responding to routine telephone and email enquiries About you: Case management experience in a similar rolewould be advantageous (i.e., global mobility, assignment management, insuranceor travel) The ability to interpret policy and legislation Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders Strong attention to detail & time management skills Proficiency in all Microsoft applications Mandatory: Must be an Australian Citizen or Permanent Resident Benefits: Flexible work options available Supportive team environment Full training provided What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Similar Jobs (1) Transitions Consultant locations 2 Locations time type Full time posted on Posted 26 Days Ago We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences. #J-18808-Ljbffr