Account Manager

Account Manager – Melbourne, Sydney, or Qld applications Join us atCleanaway Waste Management and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high-growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading health, safety and environment (HSE) performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity We are seeking a proactive and relationship-driven Account Manager to join a high-performing team that manages a large strategic national account customer. This role focuses on managing and strengthening relationships across two key operational divisions – Supply Chain & Manufacturing – for this important national customer. Reporting to the Account Director, you will play a central role in ensuring exceptional service delivery, operational compliance, and continuous improvement across the portfolio of sites. You'll partner closely with customer stakeholders and internal operational teams to deliver on performance, safety, and sustainability objectives – driving initiatives that support waste diversion, service optimisation, and long-term customer value. Key Responsibilities Build and maintain trusted, productive relationships with key stakeholders across the customer's Supply Chain and Manufacturing divisions. Act as the primary point of contact for day-to-day and tactical account matters, ensuring issues are managed promptly and proactively. Support the Strategic Account Director in delivering on the broader account strategy and governance framework. Lead regular governance meetings, preparing and managing agendas, action registers, and minutes to ensure accountability and follow-through. Monitor and drive service compliance and proactive service performance, working closely with operations teams to address issues before they elevate. Coordinate and conduct site visits quarterly (or as required) to maintain engagement, identify opportunities, and strengthen service outcomes. Ensure alignment of the Right Servicing model to meet customer site requirements and operational efficiency goals. Deliver on portfolio KPIs including service reliability, customer satisfaction, and operational targets. Track, analyse, and report performance outcomes, ensuring visibility of progress and areas for improvement. Support governance reporting and presentations to senior stakeholders within both organisations. Champion safety leadership by monitoring and responding to hazards and incidents within your portfolio, driving timely and effective close-out actions. Lead delivery of waste diversion initiatives and circular economy solutions to support the customer's environmental and sustainability goals. About You Experience : 3–5 years in account management, contract management, or client service delivery within large or complex B2B environments. Proven ability to manage multi-site operations or large customer portfolios with multiple internal and external stakeholders. Strong commercial acumen and a structured approach to account planning and reporting. Excellent communication, relationship-management, and stakeholder engagement skills. Ability to analyse data, identify trends, and translate insights into actionable improvements. Background in waste management, logistics, manufacturing, or related industries (preferred). Tertiary qualifications in business, commerce, environmental management, or a related discipline (preferred). Why Join Us Meaningful Impact : Work with one of Australia's largest sustainability partners supporting a nationally significant customer. Collaboration & Growth : Be part of a supportive, professional team focused on continuous improvement and customer success. Career Development : Build your career in a business that values internal growth and promotes from within. Flexibility & Benefits : Enjoy flexible work options and access to a range of employee benefits including share schemes, salary packaging, health insurance discounts, EAP, and more. How To Apply If you're a commercially focused leader looking to make a meaningful impact in a fast-paced and purpose-driven industry, we want to hear from you. Our Process Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement. Application Details Applications close : 28 Nov Work Type : Permanent – Full Time Location : Kent Street NSW, Northgate QLD, Melbourne VIC EEO Statement We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. Accessibility If you require any adjustments during the recruitment process, please contact us by emailing Apply Now Simply click the Apply button or visit and let's make a positive impact together. #J-18808-Ljbffr