Language Testing

Overview Full‑time ongoing role $ % Superannuation The Language Testing and Customer Service Officer provides high‑quality customer service and administrative support for PTE Academic and IELTS testing at RMIT UP. The role ensures smooth test operations, accurate processing of enquiries and enrolments, and professional front‑of‑house service to students and test candidates. Excellent office location – Franklin Street Melbourne Our Values – Passion, Impact, Inclusion, Integrity, Imagination, Courage About RMIT University Pathways (RMIT UP) RMIT UP, owned by RMIT University, provides education solutions for students, academics and professionals in Australia and globally. Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion and impact. We place student and customer experience at the forefront of everything we do. Our key programs include Foundation Studies, ELICOS, English for Academic Purposes (EAP) language testing and InformIT, a leading research database focused on Australasian content. About the role The Language Testing and Customer Service Officer plays a key role in supporting RMIT University Pathways language testing operations and delivering exceptional client service. You’ll provide accurate and timely assistance to students, test candidates and other clients – whether responding to phone, email and in‑person enquiries or completing administrative tasks for the language tests. You’ll support the smooth delivery of PTE Academic and IELTS tests, ensuring all processes meet strict compliance, quality and security standards. This includes managing daily test operations, maintaining accurate records, completing pre‑ and post‑test administration and reporting. As the first point of contact you’ll also perform professional front‑of‑house duties and contribute to the overall success of the Language Testing team by promoting RMIT English language courses, supporting marketing events and working collaboratively to meet service and business goals. This position offers the opportunity to work in a dynamic, client‑focused environment where attention to detail, strong communication skills and a proactive approach are highly valued. About You You will bring: Proven experience in providing high‑quality customer service within a professional or commercial environment. Strong interpersonal and communication skills with the ability to engage professionally with clients and colleagues from diverse cultural backgrounds. Excellent written, verbal and telephone communication skills. Strong organisational and administrative skills with high attention to detail and accuracy. Proficiency in Microsoft Office, database, internet‑based applications and payment systems (including EFTPOS). A proactive, flexible, can‑do attitude with the ability to prioritise tasks and meet deadlines. Demonstrated ability to work effectively as part of a team and contribute to shared goals. Commitment to maintaining confidentiality, data security and compliance with procedures. Willingness to learn and keep skills and product knowledge up to date. Desirable Experience communicating with people whose first language is not English. Knowledge of or experience with IELTS and / or PTE Academic testing processes. What we offer you We value our people and are committed to providing a supportive, inclusive and rewarding work environment. As part of our team you’ll enjoy: Salary packaging options and exclusive employee discounts at leading retailers. A strong focus on health and wellbeing, including RMIT‑subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options. Access to professional development opportunities such as training, upskilling, leadership programs and LinkedIn Learning. A positive workplace culture with a staff reward program and a staff wellbeing program. To Apply Please submit your CV and a cover letter addressing your suitability for this position by clicking on the Apply link. Cover letters should be addressed to HR. Please note that we are interviewing progressively as we receive applications, so please do not wait until the close date to submit your application. Applications will NOT be accepted via the email listed; to apply submit your application via our Careers page. Our Commitment to Inclusion At RMIT UP we foster a culture of safety, wellbeing and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio‑economic background, perspectives or experiences. We are an equal‑opportunity employer committed to being a child‑safe organisation. We actively encourage applications from all sectors of the community including Aboriginal and / or Torres Strait Islander candidates. As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at your preferred communication method and we will be in touch to discuss your requirements. Read our Child Safety Policy: Child Safety Policy We are a Circle Back Initiative Employer; we commit to responding to every applicant. Close 9 Nov :59 pm Key Skills Typing Data Entry Customer Service Basic Math Computer Skills Windows Banking Upselling Pricing Sanitation Cash Handling Stocking Employment Type Full‑Time Experience Years Vacancy 1 #J-18808-Ljbffr