Quality Assurance Manager
Vor 2 Tagen
Job Type: Permanent position | Full time position Job Description DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at circa $80k + Superannuation. As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation. Responsibilities Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents Identify areas of improvement and make recommendations to management for process improvement Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards Conduct regular audits to ensure compliance with company policies and procedures Provide coaching and feedback to staff members on areas where improvement is needed Analyze data to identify trends and areas of opportunity for improvement Participate in cross-functional teams to drive process improvement initiatives Create reports and present findings to management on a regular basis Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations Qualifications Bachelor's degree in business administration, communication, or related field At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment Excellent communication and interpersonal skills Strong analytical skills and attention to detail Proven ability to identify areas of improvement and drive process improvement initiatives Knowledge of quality assurance best practices and techniques Familiarity with call center technologies and systems Ability to work independently and in a team environment If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. #J-18808-Ljbffr
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Quality Assurance Manager
vor 2 Wochen
Council of the City of Sydney, Österreich EDU Holdings Limited VollzeitQuality Assurance Manager – EDU Holdings Limited Join to apply for the Quality Assurance Manager role at EDU Holdings Limited . About EDU EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and...
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Quality Assurance Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Edu Holdings Limited VollzeitQuality Assurance Manager – EDU Holdings Limited Join to apply for the Quality Assurance Manager role at EDU Holdings Limited About EDU EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and...
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Quality Assurance Manager
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Council of the City of Sydney, Österreich EDU Holdings VollzeitEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: Australian Learning Group (ALG): VET provider for international students. Learn more about ALG. Ikon Institute of Australia (Ikon): HE...
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Quality Assurance Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Fulton Hogan Egis VollzeitQuality Assurance Manager Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Fulton Hogan Egis. FHE (Fulton Hogan Egis O&M Pty Ltd delivers outstanding Asset Management, Maintenance and Incident Response services within the Transport Infrastructure space within Australia. Established in 2015 and growing with...
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Quality Assurance Manager
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Council of the City of Sydney, Österreich Exact Windows Pty Ltd VollzeitExact Windows Pty Ltd is hiring a Full Time Quality Assurance Manager role in Yennora, NSW. Apply now to be part of our team. Requirements for this Role Looking for candidates available to work: Mon morning Tue morning Wed morning Thu morning Fri morning More than 4 years of relevant work experience required for this role Expected salary: $95,000 per year...
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Quality Assurance Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Egis Group VollzeitFHE (Fulton Hogan Egis O&M Pty Ltd delivers outstanding Asset Management, Maintenance and Incident Response services within the Transport Infrastructure space within Australia. Established in 2015 and growing with rapid expansion, FHE now services six motorways and tunnels. The variety of our experiences on Australia’s largest road infrastructure project,...
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Quality Assurance Manager
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Council of the City of Sydney, Österreich Toll Group VollzeitJoin to apply for the Quality Assurance Manager role at Toll Group . About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we...
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Quality Assurance Manager
vor 1 Woche
Council of the City of Sydney, Österreich Toll Group VollzeitAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding...
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Quality Assurance Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Aboriginal Health Council of Western Australia VollzeitAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
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Quality Assurance Manager
vor 2 Wochen
Council of the City of Sydney, Österreich PPD Search VollzeitQuality Assurance Manager at PPD Search, Lane Cove West, New South Wales, Australia. Base pay range A$140,000.00/yr – A$150,000.00/yr About the Company Global, well‑established medical device company renowned for surgical product innovation. Specialises in bespoke surgical solutions known for high quality and reliability. Values‑driven organisation...
