Team Leader
Vor 3 Tagen
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Job Overview The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and Responsibilities To manage the day‑to‑day planning, operation and problem‑solving of a team of agents to meet the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer‑focused agents and to act as the communication between the Teammates and Management. Delivery of team service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vice versa. Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses. Offers solutions and suggestions for process and product improvement to management. Qualifications At least 1-2 years of Team Leader experience is required. Preferably with Customer Service or Sales background. Has strong verbal and written communication and comprehension skills. Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction. Must be amenable to work in Wilcon, Makati. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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City Of Joondalup, Österreich JB Hi-Fi VollzeitJB Hi-Fi Joondalup, Western Australia, Australia Join or sign in to find your next job Join to apply for the Sales Team Leader role at JB Hi-Fi JB Hi-Fi Joondalup, Western Australia, Australia 3 days ago Be among the first 25 applicants Join to apply for the Sales Team Leader role at JB Hi-Fi Company DescriptionAt The Good Guys, we’re here to help families...
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