Customer Solutions Specialist
vor 15 Stunden
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore Become one of more than 23 000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace An exciting opportunity exists for a passionate and driven Customer Solutions Specialist to join our Miele Contact Centre team located in Scoresby, Victoria on a permanent, full‑time basis The Customer Solutions Specialist is responsible for working with consumers and internal stakeholders, external business partners and the offshore business partner to manage enquiries and resolve disruptions through the provision of high‑quality responses, solutions and services that deliver premium customer experiences. Your Responsibilities Provide service excellence and support to inbound consumers, retail & service partners and all other internal Miele stakeholders Strive for first contact resolution and follow through on commitments to create exceptional customer experiences Promote process excellence, continuously striving for improvement and effectiveness Use the knowledge management system to support customer and partner interactions Meet the required standards of the quality framework, data accuracy and process adherence Foster positive and supportive cross functional relationships with all internal and external business partners and stakeholders Manage customer disruptions and service failures and effectively handle objections to meet their emotional and rational needs What We Are Looking For Conflict resolution and problem solving Strong attention to detail and accurate data management Active listening and demonstrates empathy Proficient in Microsoft Office Excellent written and verbal communication and organisational skills Fully supported training programme provided Personal development and career opportunities Employee discounts Paid parental leave and family‑friendly initiatives Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance programme and holistic support Experience meaningful recognition for both individual accomplishments and team successes Note: There are 2 permanent appointments and 1 fixed‑term appointment. Please specify your interest in your cover‑letter. #J-18808-Ljbffr
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