Victim Response Officer

Victim Response Officer | Victims of Crime Community Recovery Employment Term: Maximum term ending Jun 2026, Part‑time (16‑38 hours per week) Service Hours: Monday‑Thursday 5 pm‑9 am, Friday 4 pm‑Monday 9 am and public holidays. Full availability within these hours is not required, only a reasonable variety of availability. Location: On‑site in Logan, Ipswich, Rockhampton, Cairns & Townsville – travel for outreach support; duties can also be performed from a work‑from‑home environment. Remuneration: $51 per hour + Super + NFP Salary Packaging (tax savings and increased take‑home pay). Close Date: Applications are reviewed as received. Program Overview The Victims of Crime Community Recovery (VOCCR) program delivers short‑term, trauma‑informed support to victims and families in the critical days following a serious violent crime. Operating 24/7 across five locations in Queensland, the program provides immediate brokerage, referrals and long‑term recovery facilitation. Responsibilities • Operate within a trauma‑informed framework, providing intake and assessment, immediate and practical support to victims, families and witnesses of serious violent incidents. • Engage clients through phone and face‑to‑face interactions, ensuring timely intervention and collaborative support to meet urgent needs and promote recovery. Qualifications & Experience Tertiary qualification in Social Work, Psychology, Social Science or related field plus a minimum of 5 years relevant experience. Alternative qualifications with substantial experience that meet an equivalent standard will be considered. Demonstrated experience in trauma‑informed practice, crisis response, case management and/or mental health support. Proven ability to communicate respectfully, non‑threateningly and non‑intrusively with people from diverse socioeconomic and cultural backgrounds. High‑level communication, listening and advocacy skills. Ability to manage change, difficult situations and provide viable solutions. Strong personal resilience to work in environments with potential vicarious trauma. Commitment to promoting victim‑led recovery and satisfaction. Current Queensland driver’s licence. Valid Working with Children Check (Blue Card). Flexibility to pick up shifts within the service hours, including overnight and weekend work. Welcomed from Aboriginal and Torres Strait Islander candidates. What We Offer Flexible work arrangements to support work‑life balance. NFP Salary Packaging: Save tax and increase take‑home pay by packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. Recognition and rewards platform with employee discounts at numerous retailers, health insurance, annual awards, wellbeing and employee assistance programmes. 12‑week paid parental leave and 2‑week paid partner leave after 6 months of service, in addition to the government scheme. Diversity and inclusive leave: paid gender affirmation leave and cultural leave options for events such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. Career development opportunities to challenge yourself, grow and make a meaningful difference. Positive and inclusive team culture based on respect, shared standards, strong values and a commitment to serving others. Child Safe & Child Friendly Commitment Provide welcoming, safe and nurturing services for children. Implement measures to prevent child abuse and neglect within our services. Appropriately and immediately address child abuse and neglect if it occurs. Diversity & Inclusion UnitingCare is committed to building long‑term employment opportunities for First Nations peoples and strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe Workplace We work hard to keep children, young people and the elderly safe from harm in all our services, workplaces and supported communities. We are united in speaking up loudly for their safety. #J-18808-Ljbffr