Victim Response Officer

Victim Response Officer | Victims of Crime Community Recovery Employment Term: Casual Opportunities Service Hours: The Service is operational Monday to Thursday 5pm to 9am daily and Friday 4pm to Monday 9am and public holidays. You do not need full availability during this time, just a reasonable variety. Location: Remote and Onsite opportunities in Ipswich, Logan, Rockhampton, Cairns, Townsville. On‑site positions may include travel but can also be performed from home. Remuneration: From $63.75 p/hr (including casual loading) + Super + NFP Salary Packaging. Close Date: Applications will be reviewed as they are received. Role Overview Operates within a trauma‑informed framework, providing intake and assessment, immediate & practical support to victims and their families, and witnesses impacted by serious violent incidents. Emphasises a combination of phone and face‑to‑face engagement, timely intervention, and collaborative support to address urgent client needs and promote recovery. What makes a difference for us? Tertiary Qualification in a relevant field (e.g. Social Work, Psychology or Social Science) along with a minimum of 5 years relevant experience. Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard will be considered. Demonstrated experience in trauma‑informed practice and the ability to apply theory to practice including crisis response, case management and/or mental health support. Proven ability to effectively communicate in a respectful, non‑threatening, and non‑intrusive manner with individuals from diverse socioeconomic and cultural backgrounds. High‑level communication, listening, and advocacy skills. Ability to manage change, difficult situations, and provide viable solutions. Strong personal resilience to sustain work in environments that may involve vicarious trauma. A commitment to promoting victim‑led recovery and satisfaction. Current driver’s licence. Working with Children Check (Blue Card). Must have the ability to pick up shifts within the service hours. We welcome applications from Aboriginal and Torres Strait Islander candidates for this position. What makes a difference for you? Flexible work arrangements to support work‑life balance. NFP Salary Packaging: Save tax and increase your take home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. A recognition and rewards platform providing employee discounts at hundreds of retailers, health insurance, annual awards celebration, wellbeing, and employee assistance programs. 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme. Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options for those who celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. Career development opportunities to challenge yourself, grow and make a meaningful difference. A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others. Child Safe & Diversity Statement We provide welcoming, safe and nurturing services for children. We implement measures to prevent child abuse and neglect within our services. We appropriately and immediately address child abuse and neglect if it does occur. We are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position. We work hard to keep children, young people and the elderly safe from harm. #J-18808-Ljbffr