Supporter Retention Specialist

You are applying for the position of Supporter Retention Specialist with Dementia Australia . Please fill in your details below to submit an application for this position. This position is located in : North Ryde - Gibson-Denney Centre Close date : Sat, 3 Jan 2026 at 11 : 59pm Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs. About the role Full time permanent position (or open to part-time) based in North Ryde, NSW. Reporting directly to the Fundraising Manager Retention and Growth, you will be responsible for : Nurturing and growing relationships with mid-value donors and high-value fundraising supporters Contributing to the development and execution of donor engagement plans that drive retention and revenue growth Collaborating across teams to ensure consistent, high-quality donor experiences aligned with supporter-first principles Acting as a key point of contact for mid-value, regular giving, and high-value fundraising supporters Creating compelling toolkits, marketing materials, and impact stories to inspire and uplift lifetime giving Reviewing and analysing supporter data to identify upgrade opportunities and tailor donor journeys Utilising data insights, surveys, and propensity modelling to enhance donor engagement and campaign effectiveness Supporting donor experience research and monitoring engagement trends to inform and optimise retention strategies What is in it for you? Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits. Leave allowances: In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave and 17.5% annual leave loading. Work / life balance: Flexible, hybrid work arrangements (2 days in the office, 3 from home). Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave. Option to purchase additional leave. About you To be successful in this role, we are looking for someone with the following : Tertiary degree in Marketing, Communications, Business or a related field Minimum of 3 years of fundraising experience in a similar role within the not-for-profit sector Experience with donor relations and corporate and community partnerships Demonstrates inclusive behaviour; listens, values and acknowledges others Collaborates with others to remove barriers and break down silos Thinks, analyses information to understand issues, using logic and a variety of problem-solving methods Continually develops and applies specialist and technical skills Embraces learning and development opportunities Communicates clearly and openly with different audiences Our culture statements We are aligned in our Purpose We lead with our Head and Heart We work together Collaboratively About us Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you. For specific role enquiries, please contact Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the ‘About you’ section, will not be considered. PD - Supporter Retention Specialist 2025.pdf #J-18808-Ljbffr