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Introduction Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. Job Description We are looking for an energetic and enthusiastic individual, with a minimum of 3 years supervisory experience in a similar field, to manage the day-to-day operations of the Dymocks Online Customer Service Team and deliver exceptional customer service. Responsibilities Prioritise, assign, evaluate and supervise the work of all the customer support team members Coach and guide for performance improvement and development Direct and oversee the training of new team members Motivate and support team members through feedback and communication #J-18808-Ljbffr

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