Team Manager

Join to apply for the Team Manager – Consumer Contact Centre role at Macquarie Group Focused on the client and consumer journey, our relationship‑driven Client Service team acts as a friendly and knowledgeable partner. In our Client Service and Support division, our leaders and consultants are committed to building lasting relationships and strengthening the trust and confidence our clients have in the Macquarie brand. What role will you play? As a Team Manager in our Consumer business you will coach and empower a high‑performing team to enhance the customer journey, driving continuous improvement in the effectiveness and quality of every interaction. You’ll play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with our customers. By leveraging data‑driven insights you will identify opportunities for improvement and implement positive changes that directly benefit our clients. Additionally, you’ll manage client concerns with professionalism and ensure full compliance with all regulatory requirements. What You Offer 5+ years of team leadership experience within a contact centre environment Exceptional communication skills that allow you to act as the link between senior leadership and your team Proven ability to thrive in fast‑paced, dynamic environments, quickly adapting to evolving priorities and challenges while maintaining high performance and efficiency Passionate about developing junior team members to provide an exceptional level of service and build their experience Experience in banking, finance, or a regulated industry is advantageous but not required Experience using live chat platforms is highly regarded Shift Pattern Note this role on a shift pattern basis, 7.5‑hour shifts, 5 days per week rotating over 7 days between the hours of 8 am – 8 pm. What We Offer Benefits 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year Up to 20 weeks of paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non‑primary caregivers 2 days of paid volunteer leave and donation matching Up to 12 months of gender affirmation leave, including 6 weeks’ paid leave Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role Reimbursement for work‑from‑home equipment About Banking and Financial Services Banking and Financial Services is our technology‑driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business or investing to manage wealth. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‑economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr