Manager (Capability, Engagement and Learning)
vor 2 Wochen
Manager (Capability, Engagement and Learning) Join to apply for the Manager (Capability, Engagement and Learning) role at Department of Customer Services, Open Data and Small and Family Business . The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations division to deliver valued products and services to customers. As a key member of the team, you will lead a talented, multi‑disciplinary team who champion the needs of the division and customers through collaborative engagement with a wide range of internal and external stakeholders involved in developing new policies and procedures, ensure our frontline staff are provided with accurate and timely information they need to succeed in their roles and meet legislative obligations, and develop and implement innovative training programs to increase the overall capability of the division and its ability to adapt for the future. Responsibilities Lead and manage a multi‑skilled team. Liaise, consult and negotiate with policy divisions and external stakeholders including the Queensland Police Service and other public and private sector agents on amendments to legislative, regulatory or policy framework. Lead the implementation of policy initiatives and changes affecting Service Centre Operations, including determining delivery approach and development of new policy and procedures. Develop innovative, cost effective and omni‑channel training programs and materials for a broad range of employees to support the delivery of a valued service to customers. Provide expert advice to senior management, internal/external agencies and industry on developments that may create changes to the service delivery network and build support for proposed changes. Manage the development and maintenance of the knowledge management systems and lead the relationship with external vendors. Manage the identification and resolution of statewide service delivery issues relating to policy and procedures to respond to emerging service delivery policy issues, including deficiencies in current policy and procedures, implications of policy and procedural issues, providing expert advice and support to the external service delivery network, identifying, evaluating and implementing business improvements, and recommending priorities for the programmed review of policy and procedures. Undertake business process review projects. Identify current and future training needs of employees and recommend innovative and cost‑effective solutions. Prepare correspondence, reports, briefing notes, submissions, evaluations and other correspondence in accordance with departmental standards to effectively respond to enquiries and support decision making. Represent the Service Centre Operations and CDSB to influence policy and strategy development for the department to ensure achievable implementation across the service delivery network. Promote and support a workplace culture of equity, diversity, respect and inclusion, and proactively manage the work performance and personal conduct of your staff. Applications will remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Thursday, 04 December 2025 Job details Occupational group: Education & Training Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Consulting, Information Technology, and Sales Industries: Government Administration #J-18808-Ljbffr
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Manager (Capability, Engagement And Learning)
Vor 6 Tagen
City of Brisbane, Österreich Department Of Customer Services, Open Data And Small And Family Business VollzeitManager (Capability, Engagement and Learning) The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations division to deliver valued products and services to customers. As a key member of the team, you will...
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Manager (Capability, Engagement and Learning)
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitManager (Capability, Engagement and Learning) Join to apply for the Manager (Capability, Engagement and Learning) role at Queensland Government . The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations...
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Capability, Engagement
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Queensland seeks a Manager (Capability, Engagement and Learning) to lead a team and develop innovative training programs. Responsibilities include managing stakeholder engagement, implementing policies, and ensuring effective service delivery. The ideal candidate will have leadership experience and a strong focus on developing...
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Manager (Capability, Engagement and Learning)
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitThe Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations division to deliver valued products and services to customers. As a key member of the team, you will lead a talented, multi‑disciplinary team who...
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Capability, Engagement
Vor 6 Tagen
City of Brisbane, Österreich Department Of Customer Services, Open Data And Small And Family Business VollzeitA government department in Queensland is seeking a Manager for the Capability, Engagement and Learning team. The successful candidate will lead a multi-disciplinary team, implement policy initiatives, and develop innovative training programs. Strong leadership, negotiation skills with various stakeholders, and a commitment to service delivery are essential....
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Capability & Learning Manager: Engagement & Training
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA government agency in Queensland is seeking a Manager (Capability, Engagement and Learning). This role involves leading a multi-disciplinary team to develop policies, training programs, and ensure compliance with legislative obligations. The ideal candidate will have strong leadership skills, experience in stakeholder engagement, and a background in...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitManager (Capability, Engagement and Learning), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD $147,769 - $156,144 a year Full time, Contract, Part time, Casual/Temporary The Capability, Engagement and Learning team within the Department of...
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Advisor, Learning and Capability
vor 3 Wochen
City of Melbourne, Österreich Department of Justice and Community Safety, Victoria VollzeitJoin to apply for the Advisor, Learning and Capability role at Department of Justice and Community Safety, Victoria . Position: Fixed term full‑time until 30 June 2026. Salary: VPS4 $97,955 to $111,142 plus superannuation . This role involves delivering training and assessment to Youth Justice staff, mainly in Custody, and developing learning programmes....
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Impact-Driven Capability
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA governmental department in Brisbane is looking for a Manager to lead the Capability, Engagement and Learning team. You will oversee multi-disciplinary teams, develop innovative training programs, and advise on policy changes to enhance service delivery. Applicants should have strong leadership and stakeholder engagement skills, along with experience in...
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Manager, Culture and Capability
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitJoin to apply for the Manager, Culture and Capability role at Queensland Government . Are you a passionate leader with a proven talent for inspiring innovation, driving positive change, and fostering workplace excellence? Are you ready to make a meaningful difference within an organisation dedicated to social justice? Legal Aid Queensland is looking for an...
