Manager (Capability, Engagement and Learning), Department of Customer Services, Open Data and S[...]
vor 3 Wochen
Manager (Capability, Engagement and Learning), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD $147,769 - $156,144 a year Full time, Contract, Part time, Casual/Temporary The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations division to deliver valued products and services to customers. As a key member of the team, you will lead a talented, multi‑disciplinary team who champion the needs of the division and customers through collaborative engagement with a wide range of internal and external stakeholders involved in developing new policies and procedures, ensure our frontline staff are provided with accurate and timely information they need to succeed in their roles and meet legislative obligations and develop and implement innovative training programs to increase the overall capability of the division and its ability to adapt for the future. Responsibilities Lead and manage a multi‑skilled team, including: Liaise, consult and negotiate with policy divisions and external stakeholders including the Queensland Police Service and other public and private sector agents on amendments to legislative, regulatory or policy framework. Lead the implementation of policy initiatives and changes affecting Service Centre Operations, including determining delivery approach and development of new policy and procedures. Develop innovative, cost effective and omni‑channel training programs and materials for a broad range of employees to support the delivery of a valued service to customers. Provide expert advice to senior management, internal/external agencies and industry on developments that may create changes to the service delivery network and build support for proposed changes. Manage the development and maintenance of the knowledge management systems and lead the relationship with external vendors. Manage the identification and resolution of statewide service delivery issues relating to policy and procedures, including: deficiencies in current policy and procedures. implications of policy and procedural issues. providing expert advice and support to the external service delivery network. identify, evaluate and implement business improvements. recommend priorities for the programmed review of policy and procedures. undertake business process review projects. identify current and future training needs of employees and recommend innovative and cost‑effective solutions. Prepare correspondence, reports, briefing notes, submissions, evaluations and other correspondence in accordance with departmental standards to effectively respond to enquiries and support decision making. Represent the Service Centre Operations and CDSB to influence policy and strategy development for the department to ensure achievable implementation across the service delivery network. Promote and support a workplace culture of equity, diversity, respect and inclusion, and proactively manage the work performance and personal conduct of your staff. Applications to remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Thursday, 04 December 2025 #J-18808-Ljbffr
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Manager (Capability, Engagement and Learning)
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitManager (Capability, Engagement and Learning) Join to apply for the Manager (Capability, Engagement and Learning) role at Department of Customer Services, Open Data and Small and Family Business . The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline...
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Support Officer
vor 6 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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Manager (Capability, Engagement And Learning)
vor 1 Woche
City of Brisbane, Österreich Department Of Customer Services, Open Data And Small And Family Business VollzeitManager (Capability, Engagement and Learning) The Capability, Engagement and Learning team within the Department of Customer Services, Open Data and Small and Family Business provides support to frontline staff working across the Service Centre Operations division to deliver valued products and services to customers. As a key member of the team, you will...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitTeam Leader, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team. This...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Zillmere QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitProfessional Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,250 - $97,991 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitService Desk Operator, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services,...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Digital Products Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
