Team Leader, Department of Customer Services, Open Data and Small and Family Business
vor 13 Stunden
Team Leader, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team. This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery‑of‑Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position. As the Team Leader, you will: Lead, support and develop a skilled and motivated team, ensuring effective service delivery across business operations, quality standards and resource management to meet customer needs. Coordinate coaching and development activities, including one‑on‑one sessions, buddying and training, to provide regular feedback and build team capability. Monitor performance and workforce tools, responding proactively to maintain service standards and achieve key performance indicators (KPIs). Champion continuous improvement and change initiatives, identifying opportunities to enhance processes and deliver operational efficiencies. Collaborate with stakeholders and contribute to broader team objectives, supporting the Principal Managers in progressing initiatives that improve customer outcomes. Undertake additional tasks and responsibilities as directed by the Principal Manager (Operations). About you: To thrive in this role, you will demonstrate the following: Ability to lead a team through change in complex environments, embracing ambiguity and driving initiatives with confidence and optimism. Skill in developing and leveraging team capabilities to build a high‑performing workforce. Commitment to accountability and delivering quality outcomes through professionalism, persistence and transparency. Strong collaboration skills and a positive contribution to team culture. Dedication to continuous learning and supporting others through coaching and mentoring. We offer flexible working options, competitive salary and benefits, generous leave entitlements and the chance to make a difference to Queenslanders. We value diversity and encourage applicants from all backgrounds to apply. Mandatory requirements: Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role. Please refer to the attached role description and applicant guide for instructions and guidance prior to submitting your application. Applications to remain current for 12 months #J-18808-Ljbffr
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Zillmere QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDeputy Director-General, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD Are you a senior executive leader ready to drive innovative digital transformation and shape the future of government services? The Department of Customer Services, Open...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitService Desk Operator, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services,...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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Support Officer
vor 13 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitProfessional Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,250 - $97,991 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Digital Products Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitManager (Capability, Engagement and Learning), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD $147,769 - $156,144 a year Full time, Contract, Part time, Casual/Temporary The Capability, Engagement and Learning team within the Department of...
